About NetDimensions

Careers

The Bid Team supports all of LTG’s companies in preparing proposals.

Working as part of our creative Bid Team, you will be responsible for preparing and editing our high quality proposals, preparing presentations and maintaining our ‘bank’ materials.

You will take a proactive approach to working with the Bid Manager, Sales Team and the rest of the Bid Team in co-ordinating bids. The postholder will need excellent written and verbal communication skills as well as a keen eye for detail.

The role involves working across the LTG companies and part of this will include compiling technical responses. Therefore, a level of technical understanding or familiarity with learning technologies would be an advantage.

Responsibilities:

  • Completing PQQs, ITTs and RfPs on behalf of the sales team
  • Formatting, proofreading and assembling bid documentation
  • Attending bid planning meetings
  • Collating and producing written content for proposals
  • Adapting boilerplate text to develop proposals for clients
  • Writing compelling case studies for inclusion in proposals
  • Working with the sales team to help develop client presentations
  • Co-ordinating the proposal creation process and ensuring deadlines are
    met

In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the department from time to time.

The requirements for this role are:

  • Exceptional writing skills
  • High attention to detail with excellent editing and proofing ability
  • Proficiency in Microsoft Word, PowerPoint and InDesign
  • Deadline driven with effective time management skills
  • Ability to work effectively as part of a team, responding to
    individual requests in a positive, timely manner and liaising with a wide
    range of different staff
  • Ability to understand and manipulate technical information in response to a client’s specific requirements
  • Ability to work flexibly between bid activities as required
  • Excellent verbal communication skills
  • Ability to understand client needs in relation to the wider market
  • Interpersonal skills – confident and able to progress chase to ensure
    that deadlines are met

Why work for us?

Learning Technologies Group (LTG) has been created with the purpose of building a market leading business of substance and scale within the exciting and fast-growing learning technologies sector. It is a dynamic and steadily growing group of specialist learning technology businesses at the vanguard of this exciting sector.

LTG’s businesses are at the forefront of innovation and best-practice in the learning technology sector, and have received numerous awards for their exceptional performance. Our portfolio of brands represents the best of breed and they are acknowledged throughout the industry as market leaders.

At LTG we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension scheme, ShareSave scheme, flexible working, discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

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As the Head of Product Management and Design, you will passionately develop and create solutions for our clients of today, and tomorrow. In this position, you’ll be responsible for market analysis activities that help drive market requirements and create innovative product solutions to delight our clients and their end users. You’ll lead product definition, prioritise with the Management team, and provide ongoing market-facing support, predominately working in an agile environment. You’ll also combine business and product strategy to ensure the development and execution of the product is in line with the product roadmap and vision.

Responsibilities

  • Infuse passion and excitement into our organisation and product vision
  • Manage and coach product managers and designers.
  • Oversee the translation of product strategy into product roadmaps with detailed requirements and prototypes
  • Work with NetD’s Director of Technology, and Scrum Masters, to ensure the timely execution of product plans, focusing upon agreed deliverables and KPIs
  • Facilitate communication throughout the development process between a variety of internal teams, ensuring that the product satisfies market needs.
  • Manage prioritisation of the roadmap in collaboration with all internal key stakeholders
  • Focus on user-centered design, applying intellect, data and research, to ensure a focus on making the biggest difference to our clients and their end users
  • Actively identify opportunities for improvement including greater efficiency, improve quality and faster time to market
  • Challenge internal and external stakeholders on a numerical and innovation basis why we’re building what we’re building
  • Maintain continuous dialogues with clients, resellers, and non-clients to understand their needs and translate these dialogues and other relevant data into product insights and optimisation strategies
  • Run A/B and multivariate tests, using customer data to drive decision-making and questioning your assumptions on a regular basis
  • Identify key risks, create and oversee the execution of action plans to correct performance issues and minimise risk
  • Consistently communicate updates, including risks and major changes in plans and deliverables on an ongoing basis
  • Design and implement robust processes to effectively deliver exceptional quality products by creating a culture of ownership and innovation
  • Lead the maintenance of product management processes across the company ensuring consistent structures, tools and processes are adhered to across the product teams.

Requirements:

Essential

  • Proven experience in product management as outlined above
  • Proven experience in creating, leading and executing product strategy.
  • Demonstrable experience in a market-facing software and enterprise solutions product management role
  • Demonstrable ability to lead by influence and successfully deliver on complex product roadmap
  • Ability to communicate effectively with engineering teams to accomplish project goals
  • Demonstrable experience of calibrating external stakeholders, new and existing clients.
  • Excellent oral and written communication and presentation skills
  • Able to conceptualize, negotiate and sell ideas internally and externally
  • Significant domain knowledge in any of the following domains: HR, Learning, Talent Management or Career Development
  • Proven ability to use competitive intelligence, market research and customer feedback and convert that into successful products
  • Experience with Agile processes
  • Ability to travel as needed

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension scheme, ShareSave scheme, flexible working, discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

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We are looking for a proactive, organized, and knowledgeable technical professional in Sheffield, UK, to help our clients solve problems while delighting them along the way with a world-class service experience. The Principal Support Engineer (Level 3) provides expert email support for NetDimensions hosted and remote systems and is responsible for diagnosing complex software-, database-, and network-related issues, in coordination with other software experts across the Client Support, Engineering, and Hosting teams.

This role is part of a global team, so you will interact with teammates in various parts of North America, Asia, and Europe, including a group of talented engineers in Hong Kong. This job is not about meeting SLAs; it’s about earning the deep respect of our customers, in easy times and hard ones.

You will typically work normal business hours, but there will be a need for extra hours from time to time to meet demand. If you can learn quickly in novel circumstances, solve unique technical issues through a systematic analysis of presented challenges, find and sustain motivation from within yourself to pursue excellence relentlessly every day, and keep a cool head when things get tough, this could be the role for you.

We don’t expect you to know everything, so we will capitalize on your strengths and train you over time where there’s opportunity for growth, but we do expect to hire someone who can immediately make an impact from the technical perspective. You will need a history of providing great customer service while solving difficult technical problems.

DUTIES AND RESPONSIBILITIES:

Essential Functions: Provides troubleshooting and escalation support for NetDimensions Client Services staff. Delivers internal training for colleagues as appropriate. Performs duties and responsibilities in a timely and effective manner in accordance with established company policies.

Additional Responsibilities: Maintains a positive working relationship with all company employees to foster and promote a cooperative working environment. Presents, learns and applies new technology as needed. Leads and manages project planning for the team. Provides guidance and coaching to less-experienced peers.

The requirements for this role are:

  • Bachelor’s degree in computer science or related field
  • Experience with Java stack tracing and debugging tools
  • Experience using web browser developer tools to trace HTTP communication and JavaScript execution
  • Experience working with (Apache, Tomcat) web applications and scripting languages
  • Experience working on Linux and Windows servers
  • Experience troubleshooting networking, SMTP, DNS, OpenSSL and client/server technology
  • Detail-oriented approach with excellent follow-through, particularly in terms of documentation and procedures
  • Ability to work both independently and as part of a team and to display consistently good judgment
  • Strong commitment to great customer service
  • Ability to coach and lead team to project completion
  • Excellent communication skills in English, both verbal and written

Ideally you will also have:

  • 6 years of experience providing customer support in a technical environment
  • 3 years of experience providing Microsoft SQL, MySQL and/or Oracle database support
  • Experience working with ERP/Learning Management Systems
  • Experience working with 3rd party application integrations, API, data exchanges, SAML or other SSO protocols and other common open source products
  • Knowledge of Amazon Web Services EC2, VPC, and related technologies

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension scheme, ShareSave scheme, flexible working, discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

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The QA Manager has a central position within the NetDimensions organisation, and in this role needs to be able to lead our QA practice for our product and service developments in a global domain. The QA Manager will work with many different stakeholders and their teams (including product owners) in order to improve and build quality into the entire product and services management lifecycles.

This role is part of a global team, so you will interact with other staff members in various parts of North America, Asia, and Europe, including a group of talented engineers in Hong Kong.

Drawing on industry-wide best practice, and broad-ranging, deep technical knowledge, the QA Manager is responsible for defining and delivering the QA Test Strategy and all test efforts required for delivering high-quality software systems as well as extending existing ones. This role ensures that all endeavours are robust from a QA perspective and correctly estimated.

To be successful, this individual needs to be enthusiastic, passionate and self-motivated, capable of learning quickly and reacting to a world of ever evolving technologies.

Responsibilities:

  • Manage the organisation’s overall test strategy
  • Demonstrable experience of successful continual improvement
  • Review roadmap and client specifications, and technical design documents to provide timely and meaningful feedback
  • Demonstrate experience with a test management suite, such as EndTest, LeapTest or HP UFT / QTP
  • Demonstrate experience using Selenium and Cucumber to create and run automated acceptance tests
  • Demonstrate extensive knowledge of the creation of detailed, comprehensive and well-structured test plans and test cases for a variety of releases with the use of agile test management software and execute functional and non-functional tests
  • Estimate, prioritise, plan and coordinate testing activities
  • Demonstrate management execution of distributed testing using JMeter and/or Blazemeter for performance and load testing
  • Identify, record, document thoroughly, and track bugs
  • Demonstrate experience with thorough (automated) regression testing when bugs are resolved
  • Develop and apply testing processes for new and existing products to meet stakeholder and client needs
  • Liaise with developers and product owners to identify system requirements
  • Investigate the causes of non-conforming software and train users to implement solutions
  • Managing quality assurance metrics, like defect densities and open defect counts
  • Stay up to date with new testing tools and test strategies

Requirements:

  • B.Sc. in any of the STEM fields or equivalent demonstrable work experience
  • Five+ years experience with managing QA team
  • Demonstrable experience with developing a QA strategy
  • Demonstrable knowledge of software QA methodologies, tools and processes
  • Demonstrable experience in writing clear, concise and comprehensive test plans and test cases
  • Demonstrable hands-on experience with both white box and black box testing
  • Five+ years experience with automated test management tools
  • Demonstrable knowledge of SQL and scripting
  • Demonstrable experience working in an Agile/Scrum development process
  • Demonstrable experience with security testing is a plus
  • Demonstrable experience with supporting the ISO 9001:2015 or ISO 27001:2013" documentation process
  • Excellent communication skills, both written and verbal

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension scheme, ShareSave scheme, flexible working, discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

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The Senior Software Architect is a pivotal role within our global Software Engineering Team at NetDimensions (part of the Learning Technologies Group). This role offers a unique opportunity to contribute to meaningful learning solutions that will make a genuine difference to people's lives.

The focus of the Senior Software Engineering Team is to support the company in leading the domain of learning technologies, specifically in (social-)learning, compliance and performance management, exams, and learner analytics. Our portfolio includes major clients including Healthcare, Life Science, Financial Services, Energy, and Government industries.


The Senior Software Architect will be responsible for defining and delivering new (productised) cloud-based software (sub-)systems and enhancing / extending existing ones. This role is critical in taking the engineering team into a domain using web development frameworks. This role will do this in collaboration with several departments in the company, and where needed, with strategic clients.

Where appropriate, the Senior Software Architect will be introducing cutting-edge technologies to deliver new (sub-)products and/or optimise existing ones. The Senior Software Architect will mentor and coach other software engineers as they carry out (sprints of) build work, ensuring they are provided with clear instructions of how to approach execution of build tasks and quality assuring work.This role will also personally carry out complex development tasks to actively support the development of the company’s road map.

The Senior Software Architect will help to ensure proposals are technically robust and correctly estimated. The Senior Software Architect will be expected to bring industry-wide best-practice to all of their work whilst maintaining a broad range of technical knowledge and is expected to provide leadership to the DevOps chain that provides the foundation for the organisation’s software development life cycle.

Ideally, you will be based in Brighton, and you are expected to be working in a team locally and virtually with a variety of teams within NetDimension and Learning Technologies Group based across the globe. You will be expected to travel (inter-)nationally occasionally.

 

In more detail, some of the duties in this role are:

Defining software architectures:

  • Manage the documented architectural blueprints of NetD’s products, including non-functional requirements.
  • Manage technology selection by considering technology strategy, costs, licensing, compatibility, interoperability, support, deployment, upgrade policies, and end-user environments. This is done successfully by reducing risk where there is high complexity or uncertainty, and introducing risk where there are benefits to be had.
  • Manage architecture evaluation by prototyping and testing throughout the software development lifecycle to provide NetD customers with confidence that the system we are delivering will work when rolled out.
  • Manage the architecture definition process, introducing structure, guidelines, principles and leadership to the software engineering aspects of the organisation.
  • Manage architecture collaboration. This ranges from the immediate software engineering team who need to understand and buy into the architecture, right through to other stakeholders who have an interest from a product management, sales, security, operations, maintenance, and support point of view. To be successful, you will need to collaborate closely with all of the products stakeholders to ensure that the new or modified architectures will successfully integrate with existing and new releases. 

Delivering software architectures:

  • Managing the bigger picture by selling the architecture vision throughout the entirety of the software development life cycle, evolving it throughout the delivery if necessary and taking responsibility for ensuring that it's delivered successfully.
  • Undertake leadership by taking responsibility, providing technical guidance, making technical decisions and having the authority to make those decisions.
  • Provide coaching and mentoring at times when individuals need assistance by providing team members with a way to enhance people's skills and to help them improve their own careers.
  • Manage quality assurance by maintaining high code standards, design principles and source code analysis tools through to the use of continuous integration, automated unit testing, deployment automation and code coverage tools.
  • Design, development and testing code by being a hands-on architect to continuously engage and participate in development projects, actively helping to shape and deliver them.

The requirements for this role are:

  • B.Sc. in any of the STEM fields, preferably Computer Science.
  • Five+ years of experience with identifying issues and implementing solutions to complex problems in medium to large-scale backend infrastructure and preferably mobile platforms.
  • Demonstrable significant experience with analysing and solving complex and difficult problems across the stack.
  • Five+ years of experience with web development frameworks (for example Spring, Hibernate and React) to ease the creation of complex, data-driven applications, that emphasises reusability and ‘pluggability’ of components, rapid development, and support the principle of don't repeat yourself.
  • Demonstrate significant experience with secure software architectures designed for cloud-based solutions.
  • Demonstrable experience with unit testing and BDD testing frameworks.
  • Demonstrable experience creating complex solutions using industry standards and best-practice, excellent understanding across a wide range of technologies, processes, tools and systems.
  • Able to understand enterprise-scale solutions and how NetDimensions solutions can be integrated.
  • Excellent communication skills, both written and verbal.
  • Self-motivated, capable of learning quickly and reacting to a world of ever evolving technologies.
  • Have real enthusiasm and passion for the field of software engineering, and be proud of your work.
  • Comprehensive knowledge of the entire DevOps chain, preferably cloud based.
  • Demonstrable experience with the Scrum methodology.

Desired

  • M.Sc. in any of the STEM fields.
  • Experience designing, building, deploying, and optimising responsive applications for mobile experience.
  • Experience with AI, and (deep-)machine learning.

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

 

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension scheme, ShareSave scheme, flexible working, discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

 

 

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The Enterprise Account Executive is responsible for NetDimensions hosted services, software and professional services sales within a geography and/or targeted industry. This role reports to the SVP Global Sales and is based in the US, Travel throughout the region is expected with International travel as required.

The responsibilities for this role include:
Develop, manage and track sales pipeline through lead generation, industry events and meetings.
Cultivate relationships with all new and assigned accounts to expand product penetration.
Qualify sales opportunities based on revenue goals for entire product suite using company assessment methodology.
Build, file and update, territory, account plans and strategies for each target account.
Responsible for identifying appropriate contacts, building relationships with those contacts and developing opportunities. Maintaining updates in CRM tool
Drive sales activities in the territory and do so consistently with the company sales process.
Meet sales revenue objectives for the assigned territory on a monthly/quarterly basis.
Coordinate activities with assigned Solutions Consultant ensuring optimum opportunity qualification and subject matter expertise (though expected to be able to handle preliminary demonstrations and product walkthroughs on his or her own).
Facilitate customer renewals with assigned relationship managers, minimize attrition and create up-sell opportunities.
Ensure every client interaction is ethical and build profitable long-term relationships.
Provide recommendations to leadership team to improve performance in territory and market.
Maintain current and accurate data in all appropriate systems
Communicate effectively with excellent client presentation and writing skills

The requirements for this role are:
Current understanding and experience in Talent Management, LMS or HCM.
Proven track record of sustainable income against aggressive targets
Experience in one or more of the following industry verticals: Transportation, Financial Services, Energy, Manufacturing, Life Sciences and Healthcare
Must be trained in SalesForce or equivalent CRM
Personal attributes include: Positive, Energetic, Innovative and highly skilled at negotiations.
Demonstrable Time Management skills
Comfortable pursuing leads as well as managing leads.
Able to work autonomously
Strong communicator, analytical and a proven track record of working well under pressure
Ideally you will also have:
Minimum of 5 years experience in Enterprise Consultative Selling/Software/Services preferred.
Demonstrable record of a pro-active approach in delivering client success.
Has knowledge of the Challenger sales methodology.
Experience in selling into Government or Technology companies would be an additional benefit.
Comfortable working in widely dispersed teams
Self motivated and highly organized
Delivers consultancy based sales
A second language would be an advantage

Why work for us?
You will be working for a market leading, global organization, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.
At NetDimensions we provide learning and performance management solutions with a focus on highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.
At NetDimensions we offer a competitive salary and a truly awesome benefits package including a Health Savings account, plus Medical, Dental, Visual, Disability and Life Assurance around 401K.

 

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We are currently looking for an Implementation Consultant to join our Professional Services team, as a contractor in North America.

The Implementation Consultant is a key role within NetDimensions Services that combines the expertise of Business & System Analysis with Functional Consultancy. Implementation Consultants are Product Experts and deliver successful implementations by configuring the system to achieve client requirements in agreed timescales. You will map client business processes to system configuration, identify workarounds/customisations and advise the client on best-practice relating to learning and talent management systems.

This is a fast paced role with many changing priorities and the role holder will need effective skills to enable delivery against agreed deadlines, often within the context of a larger client engagement.

 

The main duties will include:

  • The delivery of the implementation process, for multiple engagements, from requirements definition through to client acceptance

System Implementation

  • Configure NetDimensions software to meet client requirements, using expert product knowledge to maximise client benefits
  • Collaborating with Project Managers, Technical Consultants and Developers to align any wider engagement plans and achieve desirable client outcomes.
  • Act as client SME for trouble-shooting and queries during implementation and post-engagement consultancy periods
  • Manage the client through system testing and feedback cycles
  • Facilitate technical discussions with clients on topics such as installation/upgrades, customisations, integrations and APIs. Liaise with more technical colleagues where required
  • Provide ad-hoc functional and technical consultancy that requires deep product knowledge

Business Analysis

  • Scope client requirements for a range of engagements of varying size including pre-sales, implementation and technical projects
  • Conduct system analysis, process mapping and gap analysis
  • Produce high quality documentation for all stages of the process

General

  • Deliver product training to client administrators
  • Work with the client and internal teams both face-to- face and remotely
  • Actively participate in documenting and improving team processes and materials
  • Travel up to 40% to clients within Europe, Middle East and Africa (EMEA) region

 

 The skills you will need for this role are:

  • Minimum 3 years’ experience in learning or talent software
  • Previous involvement in system implementations or configuring out-of- the-box enterprise software systems
  • Strong software functional background – a proven ability to map business processes or requirements to existing system functionality and/or identify workarounds
  • Proven track record of self-directed ownership of work through to successful conclusion.
  • Able to discuss technical concepts such as databases, server environments, SaaS, web-based systems, APIs, SSO and system integrations. An in-depth knowledge is not required for this role, but applicants should be comfortable discussing these topics at a high level
  • Excellent communication and presentation skills, particularly the ability to present complex material to a non-technical audience. Confident engaging with senior management
  • Experience facilitating large workshops and mediating to achieve group consensus
  • Ability to produce professional high quality documents with excellent attention to detail
  • A desire to learn. A proactive, hands-on approach to work
  • Comfortable working remotely with both clients and colleagues
  • Fluent in English

Ideally you will also have:

  • Experience working for in a vendor environment, particularly in a Learning/Talent software context
  • Experience in delivering project based professional services and consultancy
  • Technical experience with databases, server environments, SaaS, web-based systems, APIs, SSO and system integrations
  • Experience in working in any established project methodology, especially PRINCE2
  • A demonstrated interest in software applied to HR and/or Learning
  • Proficiency or fluency in European, Middle Eastern or African languages are advantageous

Why do I want to work here?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions are part of the Learning Technologies Group. LTG are specialist learning technology businesses that are at the forefront of innovation and industry leading. The brands range from exciting video games companies to leading software and standards companies.

At NetDimensions we provide learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. We pride ourselves on excellence, attention to detail and initiative. 

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We are looking for a proactive, organized, and knowledgeable technical professional in Atlanta GA, to help our clients solve problems while delighting them along the way with a world-class service experience. The Principal Support Engineer (Level 3) provides expert email support for NetDimensions hosted and remote systems and is responsible for diagnosing complex software-, database-, and network-related issues, in coordination with other software experts across the Client Support, Engineering, and Hosting teams.

This role is part of a global team, so you will interact with teammates in various parts of the UK, Asia, and Europe, including a group of talented engineers in Hong Kong. This job is not about meeting SLAs; it’s about earning the deep respect of our customers, in easy times and hard ones.

You will typically work normal business hours, but there will be a need for extra hours from time to time to meet demand. If you can learn quickly in novel circumstances, solve unique technical issues through a systematic analysis of presented challenges, find and sustain motivation from within yourself to pursue excellence relentlessly every day, and keep a cool head when things get tough, this could be the role for you.

We don’t expect you to know everything, so we will capitalize on your strengths and train you over time where there’s opportunity for growth, but we do expect to hire someone who can immediately make an impact from the technical perspective. You will need a history of providing great customer service while solving difficult technical problems.

DUTIES AND RESPONSIBILITIES:

Essential Functions: Provides troubleshooting and escalation support for NetDimensions Client Services staff. Delivers internal training for colleagues as appropriate. Performs duties and responsibilities in a timely and effective manner in accordance with established company policies.

Additional Responsibilities: Maintains a positive working relationship with all company employees to foster and promote a cooperative working environment. Presents, learns and applies new technology as needed. Leads and manages project planning for the team. Provides guidance and coaching to less-experienced peers.

The requirements:

  • Bachelor’s degree in computer science or related field
  • Experience with Java stack tracing and debugging tools
  • Experience using web browser developer tools to trace HTTP communication and JavaScript execution
  • Experience working with (Apache, Tomcat) web applications and scripting languages
  • Experience working on Linux and Windows servers
  • Experience troubleshooting networking, SMTP, DNS, OpenSSL and client/server technology
  • Detail-oriented approach with excellent follow-through, particularly in terms of documentation and procedures
  • Ability to work both independently and as part of a team and to display consistently good judgment
  • Strong commitment to great customer service
  • Ability to coach and lead team to project completion
  • Excellent communication skills in English, both verbal and written

Ideally you will also have:

  • 6 years of experience providing customer support in a technical environment
  • 3 years of experience providing Microsoft SQL, MySQL and/or Oracle database support
  • Experience working with ERP/Learning Management Systems
  • Experience working with 3rd party application integrations, API, data exchanges, SAML or other SSO protocols and other common open source products
  • Knowledge of Amazon Web Services EC2, VPC, and related technologies

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and a truly awesome benefits package including a Health Savings account, plus Medical, Dental, Visual, Disability and Life Assurance around 401K.

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We are looking for a proactive, organized, and knowledgeable technical professional to help our clients solve problems while delighting them along the way with a world-class service experience. This role is part of a global team, so you will interact with teammates in various parts of North America, Asia, and Europe, along with a group of engineers in Hong Kong.

This job is not about meeting SLAs; it’s about earning the deep respect of our customers, in easy times and hard ones.

This position reports to our Escalation Manager, based in Manila. Your hours will most likely be normal daytime hours (8 am to 5 pm) or, if needed to support our business at any point, the shift may change to 1 pm to 10 pm.

If you can learn quickly in novel circumstances, solve unique technical issues through a systematic analysis of presented challenges, find and sustain motivation from within yourself to pursue excellence relentlessly every day, and keep a cool head when things get tough, this could be the role for you.

We don’t expect you to know everything, so we’ll capitalize on your strengths and train you over time where there’s opportunity for growth. You will need a history of providing great customer service, along with a background in technical support, with preference given to the following skills, in the following order:

  • Strong communication abilities in English – written and spoken
  • NetDimensions Talent Suite administration experience (or a similar LMS/talent management system)
  • SQL
  • HTML/CSS
  • XML
  • Javascript
  • Java

Ideally, we’re looking for the following:

  • A profound sense of empathy
  • A highly technical background in the administration of configurable software
  • Experience with e-learning products, and learning management systems, in particular
  • First-class communication abilities in English – written and spoken
  • A strong belief in yourself and your own ability to do things you’ve never done before
  • Familiarity with modern client service tools, such as ZenDesk, Jira, or a similar solution
  • A great attitude, including a willingness to help others achieve their goals while you’re being measured on your own

Why work for us?

You will be working for a market leading, global organization, which is fast growing in the learning technologies sector. NetDimensions is part of the Learning Technologies Group, based in the UK. LTG is a group of specialist learning technology businesses that are at the forefront of innovation. The brands range from exciting video game companies to leading software and standards companies.

At NetDimensions, we provide learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. We pride ourselves on excellence, attention to detail and initiative.

The successful candidate would be given a starting salary of 600,000 PHP Peso per annum.

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We are looking for a proactive, organized, and knowledgeable technical professional in Manila, Philippines to help our clients solve problems while delighting them along the way with a world-class service experience. The Principal Support Engineer (Level 3) provides expert email support for NetDimensions hosted and remote systems and is responsible for diagnosing complex software-, database-, and network-related issues, in coordination with other software experts across the Client Support, Engineering, and Hosting teams.

This role is part of a global team, so you will interact with teammates in various parts of North America, UK, and Europe, including a group of talented engineers in Hong Kong. This job is not about meeting SLAs; it’s about earning the deep respect of our customers, in easy times and hard ones.

You will typically work normal business hours, but there will be a need for extra hours from time to time to meet demand. If you can learn quickly in novel circumstances, solve unique technical issues through a systematic analysis of presented challenges, find and sustain motivation from within yourself to pursue excellence relentlessly every day, and keep a cool head when things get tough, this could be the role for you.

We don’t expect you to know everything, so we will capitalize on your strengths and train you over time where there’s opportunity for growth, but we do expect to hire someone who can immediately make an impact from the technical perspective. You will need a history of providing great customer service while solving difficult technical problems.

DUTIES AND RESPONSIBILITIES:

Essential Functions: Provides troubleshooting and escalation support for NetDimensions Client Services staff. Delivers internal training for colleagues as appropriate. Performs duties and responsibilities in a timely and effective manner in accordance with established company policies.

Additional Responsibilities: Maintains a positive working relationship with all company employees to foster and promote a cooperative working environment. Presents, learns and applies new technology as needed. Leads and manages project planning for the team. Provides guidance and coaching to less-experienced peers.

The requirements:

  • Bachelor’s degree in computer science or related field
  • Experience with Java stack tracing and debugging tools
  • Experience using web browser developer tools to trace HTTP communication and JavaScript execution
  • Experience working with (Apache, Tomcat) web applications and scripting languages
  • Experience working on Linux and Windows servers
  • Experience troubleshooting networking, SMTP, DNS, OpenSSL and client/server technology
  • Detail-oriented approach with excellent follow-through, particularly in terms of documentation and procedures
  • Ability to work both independently and as part of a team and to display consistently good judgment
  • Strong commitment to great customer service
  • Ability to coach and lead team to project completion
  • Excellent communication skills in English, both verbal and written

Ideally you will also have:

  • 6 years of experience providing customer support in a technical environment
  • 3 years of experience providing Microsoft SQL, MySQL and/or Oracle database support
  • Experience working with ERP/Learning Management Systems
  • Experience working with 3rd party application integrations, API, data exchanges, SAML or other SSO protocols and other common open source products
  • Knowledge of Amazon Web Services EC2, VPC, and related technologies

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary, five-day work week and medical insurance.

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Through the capability to undertake complex programming tasks, drawing on industry-wide best-practice and a broad range of technical knowledge, the Chief Team Lead will be responsible for both the implementation development requirements, as well as managing and mentoring a small team of Team leads that are leading both junior and senior software engineers based in Hong Kong, that are part of an international Software Engineering team. To be successful, this individual needs to be enthusiastic, passionate and self-motivated, capable of learning quickly and reacting to a world of ever evolving technologies, as well as displaying broad organisational and mentoring skills.

 

Leading software engineering teams

  • Organisation of software development tasks, where required, taking the lead for estimation and delivery to timescales.
  • Line management of team members, including taking responsibility for appraisals, performance and salary review.
  • In collaboration with the Team Leads, manage recruitment, including taking a key role in the selection and hiring of candidates into the software engineering team.

Defining software architectures

  • Support the Lead Software Architect, United Kingdom based, with managing non-functional requirements, by taking responsibility for raising issues and ensuring these are met and resolved on large scale architecture changes
  • Contribute to and support the architecture definition process, bringing structure, guidelines, principles and leadership to all development aspects of the software life-cycle
  • Manage architecture evaluation by testing throughout the software development life-cycle, giving NetD’s stakeholders confidence that the system will work when released
  • Collaborate closely with all system stakeholders (ranging from the development team to stakeholders who have an interest from a security, database, operations, maintenance, and support perspective) to ensure that the custom software development will successfully integrate with its environment

Delivering software architectures

  • Take ownership of the implementation of complex technical aspects of the software development life-cycles, providing technical guidance and making technical decisions in consultation with the leading software architect
  • Provide coaching and mentoring to the development teams as needed
  • Manage quality assurance by adhering to code standards, design principles and source code analysis tools through to the use of continuous integration, automated unit testing, deployment automation and code coverage tools
  • Design, develop and test your own code where appropriate

The requirements for this role are:

  • B.Sc. in any of the STEM fields or equivalent demonstrable work experience. Note: M.Sc. in Computer Science, will be favourable
  • Ten+ years of experience in software development, ideally obtained by working in Java Enterprise Environments
  • Five+ years of experience implementing solutions to complex problems in medium to large scale backend infrastructure
  • Five+ years of team leadership experience, including line management of 4+ individuals.
  • Demonstrable experience of analysing and solving difficult problems across the stack
  • Demonstrable capability in the organisation and delivery of software development projects
  • Two+ years experience of using open-source web development frameworks (both server and client side, for example Spring and ReactJS, to facilitate the transition of the existing code base onto web development frameworks, with an emphasis on reusability and "pluggability" of components, rapid development, and adhering to the principle of ‘don't repeat yourself
  • Demonstrable experience with Java and Javascript test frameworks, like for example Jest, JUnit, JTest, The Grinder, or equivalent
  • Demonstrable experience with MySQL, MSSQL, Oracle or an equivalent
  • Demonstrable experience of creating complex solutions using industry standards and best-practice
  • Demonstrable experience with use of Docker Compose on at least local development environment and ideally with AWS in production as well
  • Preferably implementation experience of AWS based applications that make use of Redis, Solr and/or RabbitMQ
  • Preferably some basic knowledge of functional programming idioms and concepts (e.g. map, filter, reduce/fold, immutability, pure functions)
  • Comprehensive knowledge of version control and release management with Git, Github or Bitbucket;
  • Demonstrable experience with automated code base testing
  • Demonstrable experience using Scrum / Kanban methodology
  • Preferably experience of deploying and optimising responsive applications for mobile experience
  • Excellent communication skills in English, both written and verbal

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary, five-day work week and medical insurance.

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We are currently looking for a QA Engineer. This is an exciting opportunity and will be based in our offices in Wan Chai, Hong Kong. This role is part of a global team, so you will interact with teammates in various parts of North America, Asia, and Europe.

 

The QA Engineer works closely with an innovative and global Quality Assurance team in a Scrum Agile Development environment and will be expected to engage in both manual and automated testing activity.

The main role responsibilities will include:

  • Create and execute test cases for new functionality based upon functional specifications.
  • Perform manual regression checking and exploratory testing of system components.
  • Ensure that defects are reported promptly and accurately, and fixed properly.
  • Help create and maintain test documentation and test data.
  • Help create and maintain automated test scripts in Selenium and JMeter.

The skills you will need for this role are:

  • University degree in Computer Science or a related subject.
  • Good command of spoken and written English.
  • Solid experience in BDD with Cucumber and Java Selenium.
  • PC knowledge sufficient to support test environment setup.
  • Knowledge of SQL and relational databases sufficient to support test data setup.

Ideally you will also have:

  • Coding skills in Gherkin and Java.
  • Experience using JMeter.

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary, five-day work week and medical insurance.

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The Enterprise Account Executive is responsible for NetDimensions hosted services, software and professional services sales within a geography and/or targeted industry. This role reports to the SVP Global Sales and is based in Germany, Travel throughout the region is expected with International travel as required.

  • Develop, manage and track sales pipeline through lead generation, industry events and meetings.
  • Cultivate relationships with all new and assigned accounts to expand product penetration.
  • Qualify sales opportunities based on revenue goals for entire product suite using company assessment methodology.
  • Build, file and update, territory, account plans and strategies for each target account.
  • Responsible for identifying appropriate contacts, building relationships with those contacts and developing opportunities. Maintaining updates in CRM tool
  • Drive sales activities in the territory and do so consistently with the company sales process.
  • Meet sales revenue objectives for the assigned territory on a monthly/quarterly basis.
  • Coordinate activities with assigned Solutions Consultant ensuring optimum opportunity qualification and subject matter expertise (though expected to be able to handle preliminary demonstrations and product walkthroughs on his or her own).
  • Facilitate customer renewals with assigned relationship managers, minimize attrition and create up-sell opportunities.
  • Ensure every client interaction is ethical and build profitable long-term relationships.
  • Provide recommendations to leadership team to improve performance in territory and market.
  • Maintain current and accurate data in all appropriate systems
  • Communicate effectively with excellent client presentation and writing skills.

The requirements for this role are:

  • Current understanding and experience in Talent Management, LMS or HCM.
  • Proven track record of sustainable income against aggressive targets
  • Experience in one or more of the following industry verticals: Transportation, Financial Services, Energy, Manufacturing, Life Sciences and Healthcare
  • Must be trained in SalesForce or equivalent CRM
  • Personal attributes include: Positive, Energetic, Innovative and highly skilled at negotiations.
  • Demonstrable Time Management skills
  • Comfortable pursuing leads as well as managing leads.
  • Able to work autonomously
  • Strong communicator, analytical and a proven track record of working well under pressure.

Ideally you will also have:

  • Minimum of 5 years experience in Enterprise Consultative Selling/Software/Services preferred.
  • Demonstrable record of a pro-active approach in delivering client success.
  • Has knowledge of the Challenger sales methodology.
  • Experience in selling into Government or Technology companies would be an additional benefit.
  • Comfortable working in widely dispersed teams
  • Self motivated and highly organized
  • Delivers consultancy based sales
  • A second language would be an advantage.

Why work for us?
You will be working for a market leading, global organization, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.
At NetDimensions we provide learning and performance management solutions with a focus on highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.
At NetDimensions we offer a competitive salary and a truly awesome benefits package including a Health Savings account, plus Medical, Dental, Visual, Disability and Life Assurance around 401K.

 

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We are currently looking for a Technical Implementation Consultant to join our Professional Services team, as a contractor, in Germany.

The Technical Implementation Consultant is a key role within NetDimensions Services that combines the expertise of Business and System Analysis with Functional Consultancy. Technical Implementation Consultants are Product Experts and deliver successful implementations by configuring the system to achieve client requirements in agreed timescales. You will map client business processes to system configuration, identify workarounds/customisations and advise the client on best-practice relating to learning and talent management systems.

This is a fast paced role with many changing priorities and the role holder will need effective skills to enable delivery against agreed deadlines, often within the context of a larger client engagement.

 

The main duties will include:

  • The delivery of the implementation process, for multiple engagements, from requirements definition through to client acceptance

System Implementation

  • Configure NetDimensions software to meet client requirements, using expert product knowledge to maximise client benefits
  • Collaborating with Project Managers, Technical Consultants and Developers to align any wider engagement plans and achieve desirable client outcomes.
  • Act as client SME for trouble-shooting and queries during implementation and post-engagement consultancy periods
  • Manage the client through system testing and feedback cycles
  • Facilitate technical discussions with clients on topics such as installation/upgrades, customisations, integrations and APIs. Liaise with more technical colleagues where required
  • Provide ad-hoc functional and technical consultancy that requires deep product knowledge

Business Analysis

  • Scope client requirements for a range of engagements of varying size including pre-sales, implementation and technical projects
  • Conduct system analysis, process mapping and gap analysis
  • Produce high quality documentation for all stages of the process

General

  • Deliver product training to client administrators and internally
  • Work with the client and internal teams both face-to- face and remotely
  • Actively participate in documenting and improving team processes and materials
  • Travel up to 40% to clients within the DACH and greater European region

 

  The skills you will need for this role are:

  • Minimum 3 years’ experience in learning or talent software
  • Previous involvement in system implementations or configuring out-of- the-box enterprise software systems
  • Strong software functional background – a proven ability to map business processes or requirements to existing system functionality and/or identify workarounds
  • Proven track record of self-directed ownership of work through to successful conclusion.
  • Experience in delivering project based professional services and consultancy
  • Technical experience with databases, server environments, SaaS, web-based systems, APIs, SSO and system integrations
  • Able to discuss technical concepts such as databases, server environments, SaaS, web-based systems, APIs, SSO and system integrations. An in-depth knowledge is not required for this role, but applicants should be comfortable discussing these topics at a high level
  • Excellent communication and presentation skills, particularly the ability to present complex material to a non-technical audience. Confident engaging with senior management
  • Experience facilitating large workshops and mediating to achieve group consensus
  • Ability to produce professional high quality documents with excellent attention to detail
  • A desire to learn. A proactive, hands-on approach to work
  • Comfortable working remotely with both clients and colleagues
  • Fluent in German & English

Ideally you will also have:

  • Experience working for in a vendor environment, particularly in a Learning/Talent software context
  • Experience in working in any established project methodology, especially PRINCE2
  • A demonstrated interest in software applied to HR and/or Learning
  • Proficiency or fluency in other European, Middle Eastern or African languages are advantageous

 

Why do I want to work here?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions are part of the Learning Technologies Group. LTG are specialist learning technology businesses that are at the forefront of innovation and industry leading. The brands range from exciting video games companies to leading software and standards companies.

At NetDimensions we provide learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. We pride ourselves on excellence, attention to detail and initiative.

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