About NetDimensions

Careers

The Enterprise Account Executive is responsible for driving new sales for NetDimensions SaaS and on premise software, and professional services within an assigned territory. This role reports to the Global Sales Director and is based in the UK. Travel throughout the region is expected with International travel as required.

Roles and responsibilities:

  • Develop, manage and track sales pipeline through lead generation, industry events and meetings.
  • Cultivate relationships with all new and assigned accounts to expand product penetration.
  • Qualify sales opportunities based on revenue goals for entire product suite using company assessment methodology.
  • Build, file and update, territory, account plans and strategies for each target account.
  • Responsible for identifying appropriate contacts, building relationships with those contacts and developing opportunities. Maintaining updates in SFDC.
  • Drive sales activities in the territory and do so consistently with the company sales process.
  • Meet sales revenue objectives for the assigned territory on a monthly/quarterly/annual basis.
  • Coordinate activities with assigned Solutions Consultant ensuring optimum opportunity qualification and subject matter expertise (though expected to be able to handle preliminary demonstrations and product walkthroughs)
  • Ensure every client interaction is ethical and build profitable long-term relationships.
  • Provide recommendations to leadership team to improve performance in territory and market.
  • Communicate effectively with excellent client presentation and writing skills.

Requirements:

  • Current understanding and experience in Talent Management, LMS or HCM.
  • Proven track record of sustainable income against aggressive targets
  • Experience in one or more of the following industry verticals: Transportation, Financial Services, Energy, Manufacturing, Life Sciences and Healthcare
  • Must be trained in SalesForce or equivalent CRM
  • Personal attributes include: Positive, Energetic, Innovative and highly skilled at negotiations.
  • Demonstrable Time Management skills
  • Comfortable pursuing leads as well as managing leads.
  • Able to work autonomously
  • Strong communicator, analytical and a proven track record of working well under pressure.

Ideally you will also have:

  • Minimum of 5 years’ experience in LMS, TMS, or HCM technology market
  • Demonstrable record of a pro-active approach in delivering client success.
  • Has knowledge of the Challenger sales methodology.
  • Experience in selling into Government or Technology companies would be an additional benefit.
  • Comfortable working in widely dispersed teams/global teams
  • Self motivated and highly organized
  • Delivers consultancy based sales
  • A second language would be an advantage.

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension scheme, ShareSave scheme, flexible working, discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Account Executive

NetDimensions is looking for a mobile software developer to support the progression of NetDimensions’ mobile development goals, as well as maintain our existing mobile applications.

Successful candidates should have experience overseeing technical deliverables for the resolution of production incidents and the completion of maintenance projects through the software development lifecycle, including development and validation of estimates, quality, and accuracy of technical designs through build and implementation. They should have a willingness to understand existing processes and systems, and possess strong interpersonal and communication skills. They should be able to make decisions quickly in consultation with team members and subject matter experts and be able to build relationships, actively participate in team work, and understand the dynamics and critical nature of the business.

Responsibilities

  • Work closely with our core engineering, product management, user experience, QA and support teams.
  • Contribute to the continual improvement of our design, development, integration and testing processes.
  • Field and troubleshoot Client issues

Requirements:

  • Ability and willingness to adopt new development environments and toolchains.
  • Have strong background in computer science fundamentals, including data structures, algorithms, concurrency and threading
  • Be able to provide examples of code you have written and are proud of
  • Be intimately familiar with modern mobile platforms, especially iOS and Android
  • Have a solid understanding of Web technologies, including HTTP, XML and JSON
  • Strong understanding of OOP/OOD concepts
  • Strong understanding of remote data loading & consumption through web services/apis
  • Strong troubleshooting/debugging skills
  • Ability to work independently and productively on large tasks with minimal oversight
  • Ability to work well on a team, and contribute ideas constructively and diplomatically
  • Strong English communication skills
  • Valued Coding/Development/Environment Skills

Ideal candidates will demonstrate understanding, experience and/or mastery in some of these:

  • Xamarin
  • C#
  • AngularJS 1.x, 2+
  • ReactJs
  • JavaScript
  • Sass
  • iOS Native Application Development Experience
  • Android Native Application Development Experience
  • Docker
  • Jenkins
  • eLearning Development Experience (AICC/SCORM)

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension scheme, ShareSave scheme, flexible working, discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Mobile Software Developer

The primary role of this position will be to act as a pre-sales consultant.. The role of the Pre Sales consultant requires someone who is adaptable, professional and skilled in client facing pre-sales software consultancy. This role helps achieve and deliver NetDimensions’ growth strategy and works closely with the sales team. This role requires a flexible approach to mobility to meet the demands of the prospects, clients and NetDimensions.

Responsibilities include:

  • To lead functional product demonstrations to prospects and clients across all of Europe and global support as needed
  • To construct / reconstruct all test environments necessary for demonstrations
  • To liaise with technical and other personnel within NetDimensions in order to facilitate the construction and management of all relevant demonstration environments
  • To liaise with sales personnel within NetDimensions in order to further develop sales growth in the region
  • To aid and to prepare RFI/RFP/Tender responses from prospects/clients in conjunction with the sales team
  • To manage all client relationships as needed by NetDimensions
  • To raise issues, concerns and feedback internally where asked by a prospect/client and follow through to conclusion
  • Travel as required

Safety/Customer Satisfaction/Leadership Responsibility:

  • Comply with all safety policies, practices, and procedures with a goal of no injuries/accidents.
  • Report all unsafe activities immediately to supervisor or human resources.
  • Work independently and be responsible for one’s own work.
  • Assist other team members when needed.
  • Follow established work instructions and job routines.
  • Provide leadership to others through example and sharing of knowledge/skill.
  • Actively participate in innovation initiatives within the department.

Requirements:

  • At least 3-4 years direct pre-sales experience in software
  • Knowledge of technical architecture including APIs, system integrations, etc.
  • Able to articulate the benefits of software to prospective clients in a sales manner
  • Able to rapidly assimilate and retain information
  • Support the development of clients, prospects, and partners across global NetDimensions teams
  • Well organized, disciplined and able to manage time and priorities effectively
  • Proven experience in documenting procedures
  • Demonstrates customer centric behavior
  • Effective relationship builder, internally and externally
  • Experienced in communications and presentation skills
  • A proven track record of developing relationships built on trust and confidence

Ideally you will also have:

  • Experience within the Human Capital Management/Talent Management/Learning sector
  • Deliver multiple projects within tight timescales
  • Strong analytical, problem solving and product demonstration skills
  • Fluent German and English (additional languages a plus)
  • Experience of a matrix management environment; cross borders, multi sites, multi time zones

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension scheme, ShareSave scheme, flexible working, discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Pre Sales Consultant

We are looking for a proactive, organized, and knowledgeable technical professional in Sheffield, UK, to help our clients solve problems while delighting them along the way with a world-class service experience. The Principal Support Engineer (Level 3) provides expert email support for NetDimensions hosted and remote systems and is responsible for diagnosing complex software-, database-, and network-related issues, in coordination with other software experts across the Client Support, Engineering, and Hosting teams.

This role is part of a global team, so you will interact with teammates in various parts of North America, Asia, and Europe, including a group of talented engineers in Hong Kong. This job is not about meeting SLAs; it’s about earning the deep respect of our customers, in easy times and hard ones.

You will typically work normal business hours, but there will be a need for extra hours from time to time to meet demand. If you can learn quickly in novel circumstances, solve unique technical issues through a systematic analysis of presented challenges, find and sustain motivation from within yourself to pursue excellence relentlessly every day, and keep a cool head when things get tough, this could be the role for you.

We don’t expect you to know everything, so we will capitalize on your strengths and train you over time where there’s opportunity for growth, but we do expect to hire someone who can immediately make an impact from the technical perspective. You will need a history of providing great customer service while solving difficult technical problems.

DUTIES AND RESPONSIBILITIES:

Essential Functions: Provides troubleshooting and escalation support for NetDimensions Client Services staff. Delivers internal training for colleagues as appropriate. Performs duties and responsibilities in a timely and effective manner in accordance with established company policies.

Additional Responsibilities: Maintains a positive working relationship with all company employees to foster and promote a cooperative working environment. Presents, learns and applies new technology as needed. Leads and manages project planning for the team. Provides guidance and coaching to less-experienced peers.

The requirements for this role are:

  • Bachelor’s degree in computer science or related field
  • Experience with Java stack tracing and debugging tools
  • Experience using web browser developer tools to trace HTTP communication and JavaScript execution
  • Experience working with (Apache, Tomcat) web applications and scripting languages
  • Experience working on Linux and Windows servers
  • Experience troubleshooting networking, SMTP, DNS, OpenSSL and client/server technology
  • Detail-oriented approach with excellent follow-through, particularly in terms of documentation and procedures
  • Ability to work both independently and as part of a team and to display consistently good judgment
  • Strong commitment to great customer service
  • Ability to coach and lead team to project completion
  • Excellent communication skills in English, both verbal and written

Ideally you will also have:

  • 6 years of experience providing customer support in a technical environment
  • 3 years of experience providing Microsoft SQL, MySQL and/or Oracle database support
  • Experience working with ERP/Learning Management Systems
  • Experience working with 3rd party application integrations, API, data exchanges, SAML or other SSO protocols and other common open source products
  • Knowledge of Amazon Web Services EC2, VPC, and related technologies

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension scheme, ShareSave scheme, flexible working, discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Principal Support Engineer (Level 3)

We are looking for an enthusiastic, passionate and self-motivated senior software engineer to help us define and deliver new software (sub-)systems and extend existing systems.

You will be supporting other developers as they carry out sprints of design and implementation work and personally undertaking more complex development tasks from time to time

If you understand how to define technically robust and correctly estimated development proposals, how to analyse and solve difficult problems across the stack, and how to main contributions to a development team through execution while quality assuring their work during implementation, then this could be the role for you.

A perfect match for us would be someone with a BSc in a STEM subject, who is able to draw on industry-wide best-practice and a broad range of technical knowledge, thrives on constantly learning about ever evolving technologies and is an excellent verbal and written communicator. Ideally you will have at least three years experience of implementing large backend infrastructure, preferably mobile platforms, and two years experience of using open source web-development frameworks to create complex database-driven websites with an emphasis on repeatability. You should also be familiar with SCRUM methodology and ensuring version control and release management based on GitFlow.

A little more detail on your responsibilities in defining and then delivering software architectures:

Defining software architectures

  • Contributing to and support technology selection by considering technology strategy, compatibility, interoperability, support, deployment, upgrade policies, and end-user environments, reducing risk where there is high complexity or uncertainty and introducing risk where there are clear benefits in doing so
  • Contributing to the architecture definition process, bringing structure, guidelines, principles and leadership to the development aspects of the products lifecycles
  • Support architecture evaluation by testing throughout the software development lifecycle, giving NetDimension’s customers confidence that the system will work when rolled out
  • Collaborating closely with all products stakeholders (ranging from the development team to stakeholders who have an interest from a security, database, operations, maintenance, QA and support perspective) to ensure that the software development will successfully integrate with its environment

Delivering software architectures

  • Support the team leads with coaching and mentoring other developers as needed
  • Support quality assurance by contributing to code standards, design principles and source code analysis tools through to the use of continuous integration, automated unit testing, deployment automation and code coverage tools

Designing, developing and testing your own code where appropriate.

The requirements:

  • B.Sc. in any of the STEM fields or equivalent demonstrable work experience
  • Three+ years of experience with identifying issues and implement solutions to complex problems in medium to large scale backend infrastructure and preferably mobile platforms.
  • Demonstrable experience of analysing and solving difficult problems across the stack
  • Two+ years experience of using open-source Java and JavaScript (web development) frameworks to facilitate the creation of complex, database-driven solutions
  • Demonstrable experience of creating complex solutions using industry standards and best-practice
  • Excellent understanding of a wide range of technologies, processes, tools and systems, including enterprise-scale solutions
  • Comprehensive knowledge of web- and GitFLow-based version control and release management;
  • Demonstrable experience with automated code base testing
  • Demonstrable experience using Scrum methodology
  • Demonstrable experience deploying and optimising responsive applications for mobile experience
  • Excellent communication skills, both written and verbal.

Why work for us?

You will be working for a market-leading global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

With offices in Brighton, London, Sheffield, Hong Kong, Atlanta, and Nashville, we provide award-winning learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension contributions, a ShareSave scheme, flexible working, a discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Senior Software Engineer Java and JavaScript

The Senior System Analyst will engage with business stakeholders to understand their needs and translate them into analysis for new and existing (web-based) learning and reporting solutions. The analysis aims at understanding the data, interfaces and the processes, and determining how all three must be new created or enhanced to provide greater benefit. The changes or new design solutions may be to the data acquired (and its transfer mechanism), to interfaces or to processes, (or more often, to all three). Combined expertise is required in a) analysis of processes from which data needs are determined (process-driven analysis) and b) examination of data from which processing needs are determined (data-driven analysis).

Combing an understanding of product requirements, systems capabilities and best practices; this individual will contribute to the design and build of scalable solutions to meet the needs of our clients of both the future and today.

 

Key Accountabilities:

  • Analysis of new and existing web-based (learning) systems and applications
  • Creation of both functional and non-specifications for a variety of stakeholders
  • Creation of User Acceptance Criteria for each increment that will need to be developed

 

Responsibilities:

  • Participate as a high-level expert in gathering, documenting, and obtaining validation of requirements for our products
  • Analysing existing systems and target client business models;
  • Translate product requirements into both non-functional and functional specifications and technical designs, including ER diagrams and business rules specifications
  • Identifying options for potential solutions and assessing them for both technical and user suitability;
  • Conducting requirements analysis and preparing specific proposals for new, modified or replacement systems;
  • Collaborate with QA on user acceptance test cases/scripts development
  • Continually review and optimize existing functional requirements, filling in gaps as needed.
  • Support Product Management to drive product roadmaps
  • Presenting proposals to colleagues;
  • Working closely with colleagues, software engineering, QA and a variety of stakeholders to ensure technical compatibility and user satisfaction;
  • Ensuring that deadlines met;
  • Advocate standards, knowledge sharing, and communications
  • Planning and working flexibly to deadlines;
  • Keeping up to date with technical and industry developments.

The requirements:

  • Degree in System Design or Computer Science or equivalent
  • Experience with building data driven solutions
  • Demonstrates thorough working knowledge of business process and system modeling including: Data Flow Diagrams, Process Models, ER diagrams, Dimensional Data Models, Context Models, Event Modeling, State Modeling, Process decomposition, Architecture and UML
  • Experience in Systems Analysis of medium to large-scale products with multiple functional components
  • Clear and effective communication skills, both verbal and written
  • Strong documentation skills
  • Strong initiative and creativity
  • Organized and detail oriented
  • Strong interpersonal skills, ability to convey and relate ideas to others
  • Ability to learn and adapt quickly
  • Vibrant and energetic attitude, willingness to perform and get things done

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension scheme, ShareSave scheme, flexible working, discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Senior Systems Analyst

The Senior UX Designer is a hands-on expert, with a passion for all things design, demonstrating this passion through your work and when communicating with business stakeholders and clients.

 

The responsibilities for this role include:

  • Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes.
  • Conduct user needs research and translate findings into personas, informative data and insights, to address customer pain points to remove friction from existing experiences
  • Conduct usability evaluations with all users types within the domains of our products
  • Create wireframes, prototypes, user flow diagrams and interaction designs, and where applicable translate these into user interface prototyping
  • Keep abreast of innovative design and technology in the marketplace and share learnings
  • Work in conjunction with product managers to deliver the best possible product for all clients
  • Work closely with a wide range of people from across the business to understand and interpret requirements, identify opportunities, and communicate design strategy
  • Help provide mentoring and training to junior members of the team, as and when required.

The requirements:

  • Degree educated, preferably in Interaction Design or similar
  • Proven experience in UX design as outlined above
  • Comprehensive understanding of UX Design principles
  • Deep expertise in Sketch or Axure
  • Extensive experience in Information Design, with a portfolio that includes User flow diagrams, Journey Maps, Wireframes, and Prototypes
  • Ability to create rapid prototypes to prove or disprove your hypothesis
  • High levels of independence, being able to work without close supervision, managing your own time and work
  • Accurate and meticulous with extreme attention to detail
  • Solid problem solving and analytical skills
  • Initiative, having the confidence to make decisions and act on them
  • Great communication and interpersonal skills
  • Experience of work in a demanding, fast-paced environment with ambitious schedules in an Agile environment

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension scheme, ShareSave scheme, flexible working, discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Senior UX Consultant

Reporting to Team Lead, the Software Engineer will be responsible for developing solutions to specific sets of requirements for NetDimensions' flagship system - NetDimensions Talent Suite, and other forthcoming products.

The candidate must possess strong analysis skills and have a history of solving software engineering problems. To be successful, this individual needs to be proactive, organized, passionate and self-motivated, able to make an immediate impact from the software development perspective. Successful candidate will be provided necessary training and opportunity for career growth, working as a part of an internationalized Software Engineering team.

Responsibilities:

Essential Functions: Designs, develops, tests and documents NetDimensions software products through functional enhancements, bug fixes and performance improvement.

Additional Responsibilities: Maintains a positive working relationship with all company employees to foster and promote a cooperative working environment. Presents, learns and applies new technologies as needed.

Requirements:

  • Bachelor degree in Computer Science (or equivalent)
  • Be innovative and have track records of academic/industrial achievements
  • Ability to analyse requirements and present suitable solutions
  • Excellent coding skills, with the ability to quickly adapt new technologies
  • Demonstrable experience with Java/Javascript framework, e.g. Spring MVC, Grails, REACT, and/or AngularJS
  • Demonstrate experience with a test frameworks, e.g. JUnit, Mockito, Jest and/or Karma
  • Good grasp of Agile Software Development
  • Strong object-oriented programming concepts
  • Experience using SQL and relational databases e.g. Microsoft SQL, Oracle, MySQL
  • Excellent written and spoken English as it will be the primary communication medium
  • A team player and able to work independently with minimum supervision
  • Excellent time management skills with sense of urgency and ability to prioritize tasks

 

Ideally you will also have:

  • Experience with Cloud-based computing such as AWS
  • Comprehensive knowledge of version control and release management with Git, Github or Bitbucket
  • Excellent communication skills, both written and verbal.

Why work for us?

You will be working for a market-leading global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

With offices in Brighton, London, Sheffield, Hong Kong, Atlanta, and Nashville, we provide award-winning learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare cash plan, life assurance, pension contributions, a ShareSave scheme, flexible working, a discretionary bonus scheme and travel loans along with access to Perkbox for individually tailored benefits and offers. All that and great bean-to-cup coffee and fresh fruit in our UK offices.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Software Engineer - Java and JavaScript

We are looking for an Account Manager (AM) who can join our growing team and take on the role of primary contact for a number of our existing client accounts US.

Reporting to the Global Account Manager Director is an essential role within the NetDimensions team and acts as the primary contact for a designated portfolio of existing NetDimensions client accounts. The AM, while acting as the client advocate across the organization, is responsible for maintaining high customer satisfaction while building and executing the sales strategy within each account in order to maximize revenue growth for both software and services.

The AM needs to be adept at communicating at the user level as well as the executive level; responding to their enquiries and updating them on new product developments with the over-riding intention of providing second-to-none customer service whilst spotting business development opportunities. The AM also serves as an internal advocate for the client helping to drive support and change when necessary to help the client achieve their business objectives.

Successful AMs thrive on new challenges or problem solving and have the creative ability to recognize new opportunities. They have an excellent understanding of the sales cycle and strong communication skills, and are committed to success through teamwork whilst at the same time remaining focused on achieving personal targets and objectives and partnering with the client to increase the effective use and adoption of the NetDimensions Talent Suite.

The AM will work out of our Atlanta, GA office.

Role and Responsibilities

The Account Manager will be responsible for each and every account assigned to them. You will coordinate directly with all NetDimensions team members involved in serving the account and its current status.

As Account Manager, you will:

  • Manage a portfolio of existing clients focusing primarily on client satisfaction, revenue generation, and growth of the account.
  • Build strong client relations from user through to executive level
  • Partner with direct sales, pre sales, professional services, marketing, and operations as appropriate to ensure alignment at all levels of the Account
  • Conduct regular meetings with the client (both on and offsite) and make recommendations to provide continued success with NetDimensions Talent Suite (including processes, workflows, and system configuration)
  • To lead functional product demonstrations to prospects and clients
  • To construct/re-construct all test environments necessary for demonstrations
  • To liaise with technical and other personnel within NetDimensions in order to facilitate the construction and management of all relevant demonstration environments
  • To liaise with sales personnel within NetDimensions in order to further develop sales growth in the region
  • To aid and to prepare RFI/RFP/Tender responses from prospects/clients in conjunction with the sales team
  • To manage all client Accounts as needed by NetDimensions
  • To raise issues, concerns and feedback internally where asked by a prospect/client and follow through to conclusion
  • Travel throughout the US region is required at times
  • Develop, manage and track sales pipeline through lead generation, industry events and meetings.
  • Cultivate Accounts with all new and assigned accounts to expand product penetration.
  • Qualify sales opportunities based on revenue goals for entire product suite using company assessment methodology.
  • Build, file and update, territory, account plans and strategies for each target account.
  • Responsible for identifying appropriate contacts, building Accounts with those contacts and developing opportunities. Maintaining updates in CRM tool
  • Drive sales activities in the territory and do so consistently with the company sales process.
  • Meet sales revenue objectives for the assigned territory on a monthly/quarterly basis.
  • Coordinate activities with assigned Solutions Consultant ensuring optimum opportunity qualification and subject matter expertise (though expected to be able to handle preliminary demonstrations and product walkthroughs on his or her own).
  • Facilitate customer renewals with assigned Account managers, minimize attrition and create up-sell opportunities.
  • Ensure every client interaction is ethical and build profitable long-term Accounts.
  • Provide recommendations to leadership team to improve performance in territory and market.
  • Maintain current and accurate data in all appropriate systems
  • Communicate effectively with excellent client presentation and writing skills.
  • Develop a consultative Account with each client and work in conjunction with Sales to provide solution planning support
  • Maintain client records in Salesforce.com
  • Identify and respond to competitive threats and market concerns in regard to the portfolio of clients
  • Willingness for some amount of travel within the country or overseas on short notice to support client management efforts

The requirements:

  • 3+ years proven success in account management, direct sales and pre-sales (demonstrations) of complex software products or solutions.
  • Strong business acumen and a revenue focused approach to sales and account management
  • An appreciation of the challenges faced by high-consequence industry verticals
  • Highly detail-oriented and able to manage multiple projects simultaneously
  • Excellent communication skills and negotiation skills
  • Understanding and expertise in computer hardware and software including MS Office and Salesforce.com or other CRM.
  • Flexible, organized and methodical with excellent attention to detail and follow up to ensure client expectations and deadlines are met
  • Solid strategic account planning and analytical skills
  • Strong time management, organizational and forecasting skills
  • Strong problem identification and solving skills
  • Experience creating new sales opportunities within the client organization utilizing Application Sales and Services Sales
  • Able to articulate the benefits of software to prospective clients
  • Able to rapidly assimilate and retain information
  • A proven track record of developing Accounts built on trust and confidence
  • Aptitude to quickly develop an in depth understanding of stated products and services
  • Experience in building Accounts that displays integrity and creates a trust and openness with both clients and team members
  • Demonstrated ability to successfully influence and negotiate commercial agreements
  • Demonstrated support of marketing efforts across the organization
  • Experience working as part of a team in a corporate environment
  • Must be fluent in English

Why work for us?

You will be working for a market leading, global organization, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions with a focus on highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and a truly awesome benefits package including a Health Savings account, plus Medical, Dental, Visual, Disability and Life Assurance around 401K.

 

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Account Manager

We are looking for a proactive, organized, and knowledgeable technical professional in Atlanta GA, to help our clients solve problems while delighting them along the way with a world-class service experience. The Principal Support Engineer (Level 3) provides expert email support for NetDimensions hosted and remote systems and is responsible for diagnosing complex software-, database-, and network-related issues, in coordination with other software experts across the Client Support, Engineering, and Hosting teams.

This role is part of a global team, so you will interact with teammates in various parts of the UK, Asia, and Europe, including a group of talented engineers in Hong Kong. This job is not about meeting SLAs; it’s about earning the deep respect of our customers, in easy times and hard ones.

You will typically work normal business hours, but there will be a need for extra hours from time to time to meet demand. If you can learn quickly in novel circumstances, solve unique technical issues through a systematic analysis of presented challenges, find and sustain motivation from within yourself to pursue excellence relentlessly every day, and keep a cool head when things get tough, this could be the role for you.

We don’t expect you to know everything, so we will capitalize on your strengths and train you over time where there’s opportunity for growth, but we do expect to hire someone who can immediately make an impact from the technical perspective. You will need a history of providing great customer service while solving difficult technical problems.

DUTIES AND RESPONSIBILITIES:

Essential Functions: Provides troubleshooting and escalation support for NetDimensions Client Services staff. Delivers internal training for colleagues as appropriate. Performs duties and responsibilities in a timely and effective manner in accordance with established company policies.

Additional Responsibilities: Maintains a positive working relationship with all company employees to foster and promote a cooperative working environment. Presents, learns and applies new technology as needed. Leads and manages project planning for the team. Provides guidance and coaching to less-experienced peers.

The requirements:

  • Bachelor’s degree in computer science or related field
  • Experience with Java stack tracing and debugging tools
  • Experience using web browser developer tools to trace HTTP communication and JavaScript execution
  • Experience working with (Apache, Tomcat) web applications and scripting languages
  • Experience working on Linux and Windows servers
  • Experience troubleshooting networking, SMTP, DNS, OpenSSL and client/server technology
  • Detail-oriented approach with excellent follow-through, particularly in terms of documentation and procedures
  • Ability to work both independently and as part of a team and to display consistently good judgment
  • Strong commitment to great customer service
  • Ability to coach and lead team to project completion
  • Excellent communication skills in English, both verbal and written

Ideally you will also have:

  • 6 years of experience providing customer support in a technical environment
  • 3 years of experience providing Microsoft SQL, MySQL and/or Oracle database support
  • Experience working with ERP/Learning Management Systems
  • Experience working with 3rd party application integrations, API, data exchanges, SAML or other SSO protocols and other common open source products
  • Knowledge of Amazon Web Services EC2, VPC, and related technologies

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and a truly awesome benefits package including a Health Savings account, plus Medical, Dental, Visual, Disability and Life Assurance around 401K.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Principal Support Engineer (Level 3)

We are looking for a proactive, organized, and knowledgeable technical professional in Manila, Philippines to help our clients solve problems while delighting them along the way with a world-class service experience. The Principal Support Engineer (Level 3) provides expert email support for NetDimensions hosted and remote systems and is responsible for diagnosing complex software-, database-, and network-related issues, in coordination with other software experts across the Client Support, Engineering, and Hosting teams.

This role is part of a global team, so you will interact with teammates in various parts of North America, UK, and Europe, including a group of talented engineers in Hong Kong. This job is not about meeting SLAs; it’s about earning the deep respect of our customers, in easy times and hard ones.

You will typically work normal business hours, but there will be a need for extra hours from time to time to meet demand. If you can learn quickly in novel circumstances, solve unique technical issues through a systematic analysis of presented challenges, find and sustain motivation from within yourself to pursue excellence relentlessly every day, and keep a cool head when things get tough, this could be the role for you.

We don’t expect you to know everything, so we will capitalize on your strengths and train you over time where there’s opportunity for growth, but we do expect to hire someone who can immediately make an impact from the technical perspective. You will need a history of providing great customer service while solving difficult technical problems.

DUTIES AND RESPONSIBILITIES:

Essential Functions: Provides troubleshooting and escalation support for NetDimensions Client Services staff. Delivers internal training for colleagues as appropriate. Performs duties and responsibilities in a timely and effective manner in accordance with established company policies.

Additional Responsibilities: Maintains a positive working relationship with all company employees to foster and promote a cooperative working environment. Presents, learns and applies new technology as needed. Leads and manages project planning for the team. Provides guidance and coaching to less-experienced peers.

The requirements:

  • Bachelor’s degree in computer science or related field
  • Experience with Java stack tracing and debugging tools
  • Experience using web browser developer tools to trace HTTP communication and JavaScript execution
  • Experience working with (Apache, Tomcat) web applications and scripting languages
  • Experience working on Linux and Windows servers
  • Experience troubleshooting networking, SMTP, DNS, OpenSSL and client/server technology
  • Detail-oriented approach with excellent follow-through, particularly in terms of documentation and procedures
  • Ability to work both independently and as part of a team and to display consistently good judgment
  • Strong commitment to great customer service
  • Ability to coach and lead team to project completion
  • Excellent communication skills in English, both verbal and written

Ideally you will also have:

  • 6 years of experience providing customer support in a technical environment
  • 3 years of experience providing Microsoft SQL, MySQL and/or Oracle database support
  • Experience working with ERP/Learning Management Systems
  • Experience working with 3rd party application integrations, API, data exchanges, SAML or other SSO protocols and other common open source products
  • Knowledge of Amazon Web Services EC2, VPC, and related technologies

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary, five-day work week and medical insurance.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Principal Support Engineer (Level 3)

Through the capability to undertake complex programming tasks, drawing on industry-wide best-practice and a broad range of technical knowledge, the Chief Team Lead will be responsible for both the implementation development requirements, as well as managing and mentoring a small team of Team leads that are leading both junior and senior software engineers based in Hong Kong, that are part of an international Software Engineering team. To be successful, this individual needs to be enthusiastic, passionate and self-motivated, capable of learning quickly and reacting to a world of ever evolving technologies, as well as displaying broad organisational and mentoring skills.

 

Leading software engineering teams

  • Organisation of software development tasks, where required, taking the lead for estimation and delivery to timescales.
  • Line management of team members, including taking responsibility for appraisals, performance and salary review.
  • In collaboration with the Team Leads, manage recruitment, including taking a key role in the selection and hiring of candidates into the software engineering team.

Defining software architectures

  • Support the Lead Software Architect, United Kingdom based, with managing non-functional requirements, by taking responsibility for raising issues and ensuring these are met and resolved on large scale architecture changes
  • Contribute to and support the architecture definition process, bringing structure, guidelines, principles and leadership to all development aspects of the software life-cycle
  • Manage architecture evaluation by testing throughout the software development life-cycle, giving NetD’s stakeholders confidence that the system will work when released
  • Collaborate closely with all system stakeholders (ranging from the development team to stakeholders who have an interest from a security, database, operations, maintenance, and support perspective) to ensure that the custom software development will successfully integrate with its environment

Delivering software architectures

  • Take ownership of the implementation of complex technical aspects of the software development life-cycles, providing technical guidance and making technical decisions in consultation with the leading software architect
  • Provide coaching and mentoring to the development teams as needed
  • Manage quality assurance by adhering to code standards, design principles and source code analysis tools through to the use of continuous integration, automated unit testing, deployment automation and code coverage tools
  • Design, develop and test your own code where appropriate

The requirements for this role are:

  • B.Sc. in any of the STEM fields or equivalent demonstrable work experience. Note: M.Sc. in Computer Science, will be favourable
  • Ten+ years of experience in software development, ideally obtained by working in Java Enterprise Environments
  • Five+ years of experience implementing solutions to complex problems in medium to large scale backend infrastructure
  • Five+ years of team leadership experience, including line management of 4+ individuals.
  • Demonstrable experience of analysing and solving difficult problems across the stack
  • Demonstrable capability in the organisation and delivery of software development projects
  • Two+ years experience of using open-source web development frameworks (both server and client side, for example Spring and ReactJS, to facilitate the transition of the existing code base onto web development frameworks, with an emphasis on reusability and "pluggability" of components, rapid development, and adhering to the principle of ‘don't repeat yourself
  • Demonstrable experience with Java and Javascript test frameworks, like for example Jest, JUnit, JTest, The Grinder, or equivalent
  • Demonstrable experience with MySQL, MSSQL, Oracle or an equivalent
  • Demonstrable experience of creating complex solutions using industry standards and best-practice
  • Demonstrable experience with use of Docker Compose on at least local development environment and ideally with AWS in production as well
  • Preferably implementation experience of AWS based applications that make use of Redis, Solr and/or RabbitMQ
  • Preferably some basic knowledge of functional programming idioms and concepts (e.g. map, filter, reduce/fold, immutability, pure functions)
  • Comprehensive knowledge of version control and release management with Git, Github or Bitbucket;
  • Demonstrable experience with automated code base testing
  • Demonstrable experience using Scrum / Kanban methodology
  • Preferably experience of deploying and optimising responsive applications for mobile experience
  • Excellent communication skills in English, both written and verbal

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary, five-day work week and medical insurance.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Lead Software Engineer - Java and JavaScript

We are currently looking for a QA Automation Engineer. This is an exciting opportunity and will be based in our offices in Wan Chai, Hong Kong. This role is part of a global team, so you will interact with teammates in various parts of North America, Asia, and Europe.

 

The QA Automation Engineer works closely with an innovative and global Quality Assurance team in a Scrum Agile Development environment and will be expected to engage in both manual and automated testing activity.

 

The main role responsibilities will include:

  • Create and maintain test documentation and test data.
  • Create and maintain automated test scripts in Selenium and JMeter
  • Create and execute automation and manual test cases for new functionality based upon functional specifications.
  • Ensure that defects are reported promptly and accurately and fixed properly.
  • Help to perform manual regression checking and exploratory testing of system components.

Requirements:

  • University degree in Computer Science or a related subject.
  • Good command of spoken and written English.
  • Solid experience in BDD with Cucumber and Java Selenium, experience with mobile testing is a plus.
  • PC knowledge sufficient to support test environment setup.
  • Knowledge of SQL and relational databases sufficient to support test data setup.

Ideally you will also have:

  • Coding skills in Gherkin and Java.
  • Experience using JMeter.

Why work for us?

You will be working for a market leading, global organization, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

 

At NetDimensions we offer a competitive salary, five-day work week and medical insurance.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for QA Automation Engineer

We are currently looking for a QA Engineer. This is an exciting opportunity and will be based in our offices in Wan Chai, Hong Kong. This role is part of a global team, so you will interact with teammates in various parts of North America, Asia, and Europe.

 

The QA Engineer works closely with an innovative and global Quality Assurance team in a Scrum Agile Development environment and will be expected to engage in both manual and automated testing activity.

 

The main role responsibilities will include:

  • Creating and executing test cases for new functionality based upon functional specifications.
  • Performing manual regression checking and exploratory testing of system components and verifying bug fixes.
  • Ensuring that defects are reported promptly and accurately and fixed properly.
  • Helping create and maintain test documentation and test data.

The Requirements:

  • University degree in Computer Science or a related subject.
  • Good command of written and spoken English.
  • Extensive manual testing experience against an enterprise software application.
  • Solid experience in BDD using Cucumber or a similar framework.
  • PC knowledge sufficient to support test environment setup.
  • Knowledge of SQL and relational databases sufficient to support test data setup.

Ideally you will also have:

  • Scripting skills in Gherkin.
  • Experience using Jenkins-based test frameworks.
  • Exposure to Selenium and Jmeter.
  • Experience in mobile application testing

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary, five-day work week and medical insurance.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for QA Engineer

We are looking for an enthusiastic, passionate and self-motivated senior software engineer to help us define and deliver new software (sub-)systems and extend existing systems.

You will be supporting other developers as they carry out sprints of design and implementation work and personally undertaking more complex development tasks from time to time

If you understand how to define technically robust and correctly estimated development proposals, how to analyse and solve difficult problems across the stack, and how to main contributions to a development team through execution while quality assuring their work during implementation, then this could be the role for you.

A perfect match for us would be someone with a BSc in a STEM subject, who is able to draw on industry-wide best-practice and a broad range of technical knowledge, thrives on constantly learning about ever evolving technologies and is an excellent verbal and written communicator. Ideally you will have at least three years experience of implementing large backend infrastructure, preferably mobile platforms, and two years experience of using open source web-development frameworks to create complex database-driven websites with an emphasis on repeatability. You should also be familiar with SCRUM methodology and ensuring version control and release management based on GitFlow.

A little more detail on your responsibilities in defining and then delivering software architectures:

Defining software architectures

  • Contributing to and support technology selection by considering technology strategy, compatibility, interoperability, support, deployment, upgrade policies, and end-user environments, reducing risk where there is high complexity or uncertainty and introducing risk where there are clear benefits in doing so
  • Contributing to the architecture definition process, bringing structure, guidelines, principles and leadership to the development aspects of the products lifecycles
  • Support architecture evaluation by testing throughout the software development lifecycle, giving NetDimension’s customers confidence that the system will work when rolled out
  • Collaborating closely with all products stakeholders (ranging from the development team to stakeholders who have an interest from a security, database, operations, maintenance, QA and support perspective) to ensure that the software development will successfully integrate with its environment

Delivering software architectures

  • Support the team leads with coaching and mentoring other developers as needed
  • Support quality assurance by contributing to code standards, design principles and source code analysis tools through to the use of continuous integration, automated unit testing, deployment automation and code coverage tools

Designing, developing and testing your own code where appropriate.

The requirements:

  • B.Sc. in any of the STEM fields or equivalent demonstrable work experience
  • Three+ years of experience with identifying issues and implement solutions to complex problems in medium to large scale backend infrastructure and preferably mobile platforms.
  • Demonstrable experience of analysing and solving difficult problems across the stack
  • Two+ years experience of using open-source Java and JavaScript (web development) frameworks to facilitate the creation of complex, database-driven solutions
  • Demonstrable experience of creating complex solutions using industry standards and best-practice
  • Excellent understanding of a wide range of technologies, processes, tools and systems, including enterprise-scale solutions
  • Comprehensive knowledge of web- and GitFLow-based version control and release management;
  • Demonstrable experience with automated code base testing
  • Demonstrable experience using Scrum methodology
  • Demonstrable experience deploying and optimising responsive applications for mobile experience
  • Excellent communication skills, both written and verbal.

Why work for us?

You will be working for a market-leading global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

With offices in Brighton, London, Sheffield, Hong Kong, Atlanta, and Nashville, we provide award-winning learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare plan, MPF contributions, social program, flexible working and a discretionary bonus scheme. All that and fresh fruit in our HK office.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Senior Software Engineer Java and JavaScript

Reporting to Team Lead, the Software Engineer will be responsible for developing solutions to specific sets of requirements for NetDimensions' flagship system - NetDimensions Talent Suite, and other forthcoming products.

The candidate must possess strong analysis skills and have a history of solving software engineering problems. To be successful, this individual needs to be proactive, organized, passionate and self-motivated, able to make an immediate impact from the software development perspective. Successful candidate will be provided necessary training and opportunity for career growth, working as a part of an internationalized Software Engineering team.

 

Responsibilities:

Essential Functions: Designs, develops, tests and documents NetDimensions software products through functional enhancements, bug fixes and performance improvement.

Additional Responsibilities: Maintains a positive working relationship with all company employees to foster and promote a cooperative working environment. Presents, learns and applies new technologies as needed.

Requirements:

  • Bachelor degree in Computer Science (or equivalent)
  • Be innovative and have track records of academic/industrial achievements
  • Ability to analyse requirements and present suitable solutions
  • Excellent coding skills, with the ability to quickly adapt new technologies
  • Demonstrable experience with Java/Javascript framework, e.g. Spring MVC, Grails, REACT, and/or AngularJS
  • Demonstrate experience with a test frameworks, e.g. JUnit, Mockito, Jest and/or Karma
  • Good grasp of Agile Software Development
  • Strong object-oriented programming concepts
  • Experience using SQL and relational databases e.g. Microsoft SQL, Oracle, MySQL
  • Excellent written and spoken English as it will be the primary communication medium
  • A team player and able to work independently with minimum supervision
  • Excellent time management skills with sense of urgency and ability to prioritize tasks
  • Experience with Cloud-based computing such as AWS
  • Comprehensive knowledge of version control and release management with Git, Github or Bitbucket

Preferred:

  • Excellent communication skills, both written and verbal.

Why work for us?

You will be working for a market-leading global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

With offices in Hong Kong, Brighton, London, Sheffield, Atlanta, and Nashville, we provide award-winning learning and performance management solutions for highly regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. We pride ourselves on excellence, attention to detail and initiative.

At NetDimensions we offer a competitive salary and an impressive benefits package including a healthcare plan, MPF contributions, social program, flexible working and a discretionary bonus scheme. All that and fresh fruit in our HK office.

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Software Engineer

Reporting to the Global Account Manager Director is an essential role within the NetDimensions team and acts as the primary contact for a designated portfolio of existing NetDimensions client accounts. The AM, while acting as the client advocate across the organization, is responsible for maintaining high customer satisfaction while building and executing the sales strategy within each account in order to maximize revenue growth for both software and services.

The AM needs to be adept at communicating at the user level as well as the executive level; responding to their enquiries and updating them on new product developments with the over-riding intention of providing second-to-none customer service whilst spotting business development opportunities. The AM also serves as an internal advocate for the client helping to drive support and change when necessary to help the client achieve their business objectives.

Successful AMs thrive on new challenges or problem solving and have the creative ability to recognize new opportunities. They have an excellent understanding of the sales cycle and strong communication skills, and are committed to success through teamwork whilst at the same time remaining focused on achieving personal targets and objectives and partnering with the client to increase the effective use and adoption of the NetDimensions Talent Suite.

The AM will be based in DACH region.

 

Role and Responsibilities

The Account Manager will be responsible for each and every account assigned to them. You will coordinate directly with all NetDimensions team members involved in serving the account and its current status.

As Account Manager, you will:

  • Manage a portfolio of existing clients focusing primarily on client satisfaction, revenue generation, and growth of the account.
  • Build strong client relations from user through to executive level
  • Partner with direct sales, pre sales, professional services, marketing, and operations as appropriate to ensure alignment at all levels of the Account
  • Conduct regular meetings with the client (both on and offsite) and make recommendations to provide continued success with NetDimensions Talent Suite (including processes, workflows, and system configuration)
  • To lead functional product demonstrations to prospects and clients
  • To construct/re-construct all test environments necessary for demonstrations
  • To liaise with technical and other personnel within NetDimensions in order to facilitate the construction and management of all relevant demonstration environments
  • To liaise with sales personnel within NetDimensions in order to further develop sales growth in the region
  • To aid and to prepare RFI/RFP/Tender responses from prospects/clients in conjunction with the sales team
  • To manage all client Accounts as needed by NetDimensions
  • To raise issues, concerns and feedback internally where asked by a prospect/client and follow through to conclusion
  • Travel throughout the DACH region and international is required at times
  • Develop, manage and track sales pipeline through lead generation, industry events and meetings.
  • Cultivate Accounts with all new and assigned accounts to expand product penetration.
  • Qualify sales opportunities based on revenue goals for entire product suite using company assessment methodology.
  • Build, file and update, territory, account plans and strategies for each target account.
  • Responsible for identifying appropriate contacts, building Accounts with those contacts and developing opportunities. Maintaining updates in CRM tool
  • Drive sales activities in the territory and do so consistently with the company sales process.
  • Meet sales revenue objectives for the assigned territory on a monthly/quarterly basis.
  • Coordinate activities with assigned Solutions Consultant ensuring optimum opportunity qualification and subject matter expertise (though expected to be able to handle preliminary demonstrations and product walkthroughs on his or her own).
  • Facilitate customer renewals with assigned Account managers, minimize attrition and create up-sell opportunities.
  • Ensure every client interaction is ethical and build profitable long-term Accounts.
  • Provide recommendations to leadership team to improve performance in territory and market.
  • Maintain current and accurate data in all appropriate systems
  • Communicate effectively with excellent client presentation and writing skills.
  • Develop a consultative Account with each client and work in conjunction with Sales to provide solution planning support
  • Maintain client records in Salesforce.com
  • Identify and respond to competitive threats and market concerns in regard to the portfolio of clients
  • Willingness for some amount of travel within the country or overseas on short notice to support client management efforts

Requirements:

  • 3+ years proven success in account management, direct sales and pre-sales (demonstrations) of complex software products or solutions.
  • Strong business acumen and a revenue focused approach to sales and account management
  • An appreciation of the challenges faced by high-consequence industry verticals
  • Highly detail-oriented and able to manage multiple projects simultaneously
  • Excellent communication skills and negotiation skills
  • Understanding and expertise in computer hardware and software including MS Office and Salesforce.com or other CRM.
  • Flexible, organized and methodical with excellent attention to detail and follow up to ensure client expectations and deadlines are met
  • Solid strategic account planning and analytical skills
  • Strong time management, organizational and forecasting skills
  • Strong problem identification and solving skills
  • Experience creating new sales opportunities within the client organization utilizing Application Sales and Services Sales
  • Able to articulate the benefits of software to prospective clients
  • Able to rapidly assimilate and retain information
  • A proven track record of developing Accounts built on trust and confidence
  • Aptitude to quickly develop an in depth understanding of stated products and services
  • Experience in building Accounts that displays integrity and creates a trust and openness with both clients and team members
  • Demonstrated ability to successfully influence and negotiate commercial agreements
  • Demonstrated support of marketing efforts across the organization
  • Experience working as part of a team in a corporate environment
  • Must be fluent in English and German

Why work for us?

You will be working for a market leading, global organisation, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.

At NetDimensions we provide learning and performance management solutions for highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.

 

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Account Manager

The Enterprise Account Executive is responsible for NetDimensions hosted services, software and professional services sales within a geography and/or targeted industry. This role reports to the SVP Global Sales and is based in Germany, Travel throughout the region is expected with International travel as required.

  • Develop, manage and track sales pipeline through lead generation, industry events and meetings.
  • Cultivate relationships with all new and assigned accounts to expand product penetration.
  • Qualify sales opportunities based on revenue goals for entire product suite using company assessment methodology.
  • Build, file and update, territory, account plans and strategies for each target account.
  • Responsible for identifying appropriate contacts, building relationships with those contacts and developing opportunities. Maintaining updates in CRM tool
  • Drive sales activities in the territory and do so consistently with the company sales process.
  • Meet sales revenue objectives for the assigned territory on a monthly/quarterly basis.
  • Coordinate activities with assigned Solutions Consultant ensuring optimum opportunity qualification and subject matter expertise (though expected to be able to handle preliminary demonstrations and product walkthroughs on his or her own).
  • Facilitate customer renewals with assigned relationship managers, minimize attrition and create up-sell opportunities.
  • Ensure every client interaction is ethical and build profitable long-term relationships.
  • Provide recommendations to leadership team to improve performance in territory and market.
  • Maintain current and accurate data in all appropriate systems
  • Communicate effectively with excellent client presentation and writing skills.

The requirements for this role are:

  • Current understanding and experience in Talent Management, LMS or HCM.
  • Proven track record of sustainable income against aggressive targets
  • Experience in one or more of the following industry verticals: Transportation, Financial Services, Energy, Manufacturing, Life Sciences and Healthcare
  • Must be trained in SalesForce or equivalent CRM
  • Personal attributes include: Positive, Energetic, Innovative and highly skilled at negotiations.
  • Demonstrable Time Management skills
  • Comfortable pursuing leads as well as managing leads.
  • Able to work autonomously
  • Strong communicator, analytical and a proven track record of working well under pressure.

Ideally you will also have:

  • Minimum of 5 years experience in Enterprise Consultative Selling/Software/Services preferred.
  • Demonstrable record of a pro-active approach in delivering client success.
  • Has knowledge of the Challenger sales methodology.
  • Experience in selling into Government or Technology companies would be an additional benefit.
  • Comfortable working in widely dispersed teams
  • Self motivated and highly organized
  • Delivers consultancy based sales
  • A second language would be an advantage.

Why work for us?
You will be working for a market leading, global organization, which is fast growing in the learning technologies sector. NetDimensions is part of Learning Technologies Group plc’s award-winning group of specialist learning technology businesses.
At NetDimensions we provide learning and performance management solutions with a focus on highly-regulated industries. NetDimensions serves over 400 clients in over 40 countries with more than 4.4 million active users. Our clients include Fugro, Moody's Analytics, Norton Healthcare, Mott MacDonald, CERN and Cathay Pacific. We pride ourselves on excellence, attention to detail and initiative.
At NetDimensions we offer a competitive salary and a truly awesome benefits package including a Health Savings account, plus Medical, Dental, Visual, Disability and Life Assurance around 401K.

 

Share this: Share this on LinkedIn Share this on Twitter Share this on Facebook » Apply now for Enterprise Account Executive
 
Contact Sales
Get in touch with a sales representative.