Compliance matters

April 5th, 2011 by Jay Shaw No comments »

The Guardian, one of my favorite UK newspapers, just released an excellent, frightening article on Mexican drug cartels laundering money through an American bank, Wachovia. The drug money ended up in a lot of different places after winding its way through Mexican Casas de Cambio (money exchange and transfer services), the City of London and the world’s money laundering capital, Miami Florida.

One statistic that caught my eye was the amount of unchecked money Wachovia shifted from 2004 until the bank got caught out in 2010 — some US$378.4 billion, more than $4 billion of which Wachovia moved in cash. Some part of that total (the full numbers may never be known) was in effect, according to the Guardian, “no questions asked” banking services for drug dealers.

You can find the article here.

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A thousand points of light

March 9th, 2011 by Jay Shaw No comments »

My hometown newspaper, The South China Morning Post (SCMP), recently went live with a reader driven mashup site dedicated to reporting environmental damage. The SCMP calls the site Citizen Map. It looks like it’s gaining traction. The public responded with more than 20 tip-offs in the first few days.

Mashups are nothing new. Typical examples include real estate listing databases married to neighborhood maps and school district information, sites that track epidemic outbreaks around the world and geo-location restaurant guides.

But most mashups are meant to broadcast a single author’s voice, or at least a single group’s message. What the SCMP has done looks a little different. The paper has put together a number of services, some commercial, some open source, that let other people generate the content around a theme. Arguably, user generated content is nothing new either. Think Twitter or Facebook.  But Twitter and Facebook cater to everyone, or at least try to.

I would guess that the SCMP has no idea where this is going to go but the framework is clear: the SCMP has created a point solution (in contrast to an enterprise or utility solution) to aggregate community generated information on environmental damage. Individual postings might lead to follow-up investigations, government responses (one hopes), name and shame reporting or public debate.

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The sum of the parts

March 7th, 2011 by Jay Shaw No comments »

In Born To Win, his book about the 1983 America’s Cup race, John Bertrand relates the story of Dennis Conner bragging that Bertrand and his fellow Australians would never beat Conner because Conner had a better boat and a better crew to sail it, a crew 100 percent made up of world-class, individual champions.

Bertrand said he didn’t need a team of individual winners because he had something better — a winning team.

The Australians made a lot of mistakes and suffered some spectacular hardware failures but, in the end, did beat Conner, a four-time America’s Cup winner.

In fact, Bertrand’s win took the cup away from the Americans for the first time in 132 years.

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Synergy 2011

February 15th, 2011 by Jay Shaw 1 comment »

We just finished our start-of-the-year meetings in Hong Kong, Synergy 2011. Our resellers, who showed up in force, came from all over the world (you can find a list of NetDimensions resellers here).

Our resellers are a powerful, variegated group with clients large and small and up to the minute insights. They had a lot to say. I’ll share a couple of points that impressed me and give you a heads up on what our community is doing today and planning to do for the rest of the year.

In no particular order of importance:

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Rumors of my death have been greatly exaggerated said the LMS

December 1st, 2010 by Jay Shaw 1 comment »

learn-blocksRecently, NetDimensions invited a panel of very smart people to discuss a provocative question: Is the LMS Dead?

The panelists were Charles Jennings, Craig Weiss, David Wilson and Richard Nantel, all very articulate and all more than a little opinionated. I moderated, which mostly meant I tried to stay out of their way.

It was great.

We were overwhelmed by the number of comments and questions we received during the webinar. Unfortunately we had no time to answer all of the questions during the event.

We know it’s important to get to those answers, as well as explore further some of the topics raised, so we are organizing a tweet chat session for you to talk to the panelists directly on Twitter.

On December 7th, at 8:00am PT / 11:00am ET / 4:00pm GMT, all our panelists will be on Twitter for 60 minutes to discuss the future of the LMS.

Just logon to Twitter and use the hashtag #lmschat to join the discussion with Richard (@rnantel), Craig (@diegoinstudio), David (@dwil23), Charles (@charlesjennings) and your fellow attendees.

The Internet for the rest of us

November 26th, 2010 by Jay Shaw No comments »

20-things-coverThe folks at Google have written a book — well, I’m sure they’ve written a few (and indexed a few more) but this particular batch of Googlies have written a children’s book for grownups that explains how the web works to those of us who are, shall we say, technology challenged, which means most of us if we’re being honest.

You can find the e-book here.

And when I say “technology challenged” I don’t mean to be disparaging. I think even those among us who use the Internet every day may lack a deep understanding of how it actually works. For example, how many people do you know who can actually describe how a car engine works? I mean, how it really works?

The book is charming. Clear, concise, aimed at intelligent adults and beautifully illustrated, it’s a must read for all your learning and development staff who do not muck around with code but who might benefit from understanding more about web architecture issues. There is a bit of Googlie self-promotion in certain chapters but hey, it’s free.

Thank you Google.

20-Things-Chapter-12

The revolution has begun

November 17th, 2010 by Jay Shaw No comments »

mEKP_logo_finalRecently we introduced a new product, mEKP. It’s different. mEKP gives you the power to carry gigabytes of technical documentation, learning, career and personal development support, licensing and certification records, podcasts, video and a whole lot more — all in your pocket.

It’s secure. It’s multi-platform. It is, as Brandon Hall says, disruptive. This particular revolution began quietly but make no mistake, it’s already making waves. Think of this scenario — 2,500 teachers in a poor country, each with a mEKP stick giving her or him a year’s worth of professional development training, daily lesson plans, class handouts, various kinds of support collateral — all without Internet connections to the schools.

Change happens. We think (we hope) we’re contributing to some good change in the world.

Click here for more.

An analyst states the obvious (finally)

September 7th, 2010 by Jay Shaw 1 comment »
Cute but cold comfort and no guarantee of security

Cute shield but cold comfort and no guarantee of security

We have always maintained that SAS 70 Type I and II certifications, though a great make-work program for U.S. accountants and required under some companies’ SOX programs, are next to useless if you want to know whether or not a hosted service provider has adequate security controls in place.

The list of problems with using SAS 70 documents as “security certifications” is long, too long for this post. Though of course, coming from a vendor, any complaints about the abuse of a certification certain competitors rely on can end up sounding like carping.

But Gartner has now stepped up to the plate and agreed with us. Here’s the money quote from Gartner Research Vice President French Caldwell:

“Chief information security officers (CISOs), compliance and risk managers, vendor managers, procurement professionals, and others involved in the purchase or sale of IT services and software need to recognize that SAS 70 is not a security, continuity or privacy compliance standard.”

The press release is here. You can buy the full report here.

There are several useful security standards, including ISO 27001, which is the gold standard and probably what you want to demand from your hosted service vendor.

But one piece of paper you won’t want to be relying on is a SAS 70 certificate.

In memorium

August 8th, 2010 by Jay Shaw No comments »

Jonathan Kayes PortraitJonathan Kayes just died. For most of his career, Jonathan worked with the United States Central Intelligence Agency (CIA). More recently he held the post of Chief Learning Officer at The Masie Center.

My path first crossed Jonathan’s in a funny way.

I was having dinner at Indochine, a French Vietnamese restaurant in Hong Kong, with Elliott Masie of the Masie Center along with his wife Cathy and Graham Higgins, who was then the learning and development manager at Cathay Pacific Airways, when Elliott asked if we knew of any interesting learning or performance support innovations coming out of Asia. I mentioned Chinesepod, which was born during SARS, and was, I thought, a great example of necessity mothering invention.

Elliott liked Chinesepod so much he brought it to the attention of the CIA, where he was a member of the board of advisors. At that point Jonathan picked the idea up and ran with it. Chinesepod has since gone from strength to strength, as have a bunch of other online language learning services, including Livemocha and Smart.fm.

I had the privilege to meet Jonathan several times after that and even to introduce him to one or two officials in other (friendly) governments trying to figure out how to achieve some of the successes he had achieved in his CLO roles.

Jonathan was a serious, good man. We’ll miss him. I’ll miss him.

A bit of shameless self-promotion

July 29th, 2010 by Jay Shaw No comments »

masiethinkFor the company I mean.

Elliott Masie just posted the interview we did on his Learning 2010 site.

He asked good, open-ended questions. You can judge how good the answers were yourself.

Listen to the podcast interview here.