How do NGOs deploy learning and learning technologies?

lingos_smallChris Proulx, the CEO of LINGOs, the international non-government organization (NGO) sector’s largest membership-based consortium dedicated solely to training and capacity building, just wrote an interesting blog piece on how NGOs deploy learning.

You can read Chris’s piece here.

Worth a look, even if you’re not in the NGO world.


A Strong Start to the Year

Our team started 2015 in full speed all over the world.

In London, we were a sponsor at Learning Technologies 2015. George Walker, our director of Global Services, gave a “Back to the Future”-inspired presentation: “From small data to big data – the benefits of learning and talent analytics.”

Liam Butler, our EMEA GM, participated in a Google Hangout session with Matt Wicks, CTO of Dreamtek. The session focused on the future of Learning Management Systems, and it was moderated by Don Taylor, Chairman of the Learning Technologies Conference. You can catch the recording of the session here:

In Karlsruhe, we exhibited at Learntec 2015 with our messaging around high-consequence industries resonating very well with the audience. Dirk Flaskamp, one of our Sales Directors in Germany, gave a presentation at the “Anwenderforum”(User forum) on “Talent Management for Everyone.” Our focus was on why organizations should really focus their Learning & Development programs to the middle employees instead of just their top talent. We were also delighted to meet up with a few of our German clients, like tesa, SEW-EURODRIVE & Fresenius Medical Care.


Analytics — The First Pass

Vendor AnalyticsLast year a group of executives at one of our big company clients decided to take a hard look at efficiency and outcome issues around learning.

Having to deal with a variety of use cases, end-user groups and training providers, not to mention the complications of operating in more than 50 countries and 18 languages, the executives saw their immediate task as getting on top of the data.

To this end, they put the following into effect:

  1. All courses, seminars and training events now end with a mandatory, standardized evaluation comprised of five questions, the first being the by-now-classic Net Promoter Score (“NPS” or the number of raving fans minus the number of complainers divided by the total number of responses multiplied by 100, this process yielding a number somewhere between minus and plus 100 – big positive numbers are good). The NPS question is followed by simple, sensible questions on each training program’s relevance by job role and topic, quality and effect.
  2. Individual employee progress is now measured the same way and on the same scale for all training.
  3. Costs are standardized on a per-employee basis and resolved to a base currency.

Next Steps 2014 Chicago recap

Last week we were delighted to spend two days with our clients at Next Steps 2014 in Chicago. Next Steps is our annual user conference and our theme this year was innovation and business results. Innovation in terms of new technologies, tools, apps, practices, ways of thinking that shape how we work and live. New ways to take advantage of the NetDimensions Talent Suite across different functions in the organization. Business results in terms of how learning & talent management technologies and processes link to actual business metrics that are relevant to CxOs. Metrics relating to revenue contribution, cost control, change enablement, and risk management.


My panel on talent analytics with Betty Mills of Centra Health, Jerry Bishop of Brigham Young University, Richard Beaumont of Omega Performance, Dan Sherman of The Nature Conservancy, and George Walker of NetDimensions.