This post is the second in a 2-part blog series that looks at some of the ways that L&D managers can improve the learning technology in their organizations, with a specific focus on user experience and analytics. To read part 1, click here.
Learning Management Systems create poor user experience
According to a study conducted by the Brandon Hall Group, 50.6% of organizations say poor user experience is a significant barrier to satisfaction with learning technology. It’s important for a company to have an easy-to-use, modern-looking system.
Employees today are both oversaturated with information and short on time. They need to be able to quickly access the right learning tools and information.
According to learning analyst, Talented Learning, it is easier for LMS users to tolerate weaker user experience when training is mandatory, such as regulatory compliance training, but when the LMS is used for extended enterprise, such as dealership network training, the users must be persuaded to complete training regularly. In this case the user experience is key.
Key best practices for improved user experience
- The User Interface (UI) has to be intuitive to reduce the number of clicks required to complete a task.
- Applications have to be user-friendly and not built for experienced users only.
- Make sure administrators, as well as selected users, can modify the layout of their homepage, edit menus and shortcuts and easily create new skins. This is a matter of configuration and not customization.
- Social features such as forums are important for an LMS. It’s a place where managers and employees can share ideas and contribute to the development of best practices. Make sure you can easily embed Widgets (for example internal forums, Twitter feeds and YouTube videos) into your homepage so they are easily accessible for users.
- Understand your vendor experience with learning portals and how well they integrate with the LMS.
- Just-in-time learning is vital to the success of a learning program. Learning should be accessed on mobile device whenever users need it. That is why the ability to download content to a mobile device for playback even when offline is important.
- Upgrade your LMS frequently – LMS vendors invest significant development resources into making sure that each successive version provides even better usability. This should also take into account user feedback, to give the best learning and performance management experience on any type of device.
Measuring the business impact of learning using analytics tool is becoming increasingly important for the L&D function. 39.7% of organizations say poor analytics capabilities is a significant barrier to satisfaction with learning technology.
Key best practices for enhanced learning analytics
- Focus on data that matters to your organization. Big data expert and author Bernard Marr points out in an article on Forbes: “Why go to all the time and trouble collecting data that you won’t or can’t use to deliver business insights? You must focus on things that matter the most otherwise you’ll drown in data… This is why it’s so important to start with the right questions.”
- Start your journey with analytics now. It might take years to gather enough data before it will actually be relevant for the organization.
- If you have already started your journey, make sure your analytics engine integrates multiple data sources. Your engine should correlate learning to other data coming from the rest of the business.
- Most organizations don’t yet have a data analyst dedicated to learning. Make sure you have flexibility to create your own reports and easily create dashboards and charts without the need to learn complex tools.
Did you enjoy this blog? Then you might also be interested in our “8 Best Practices for a Successful LMS Implementation” brief. Download it now. If you’d like to speak to a NetDimensions LMS consultant about the challenges your organization is facing, get in touch here.