Work, Learn, Play

8 Best Practices for a Successful LMS Implementation

The successful implementation of any enterprise system requires solid business support and deliberate planning and this is especially true for systems that have a wide impact on regulatory compliance, such as Learning Management Systems (LMS). These implementations require detailed planning and cross-organization collaboration to guarantee success.

We have identified 8 best practices, based on our experience across multiple industries, that will help you achieve your goal of a successful LMS implementation.

 

1. Strategy Alignment

An LMS implementation is most successful when it is aligned with the organization’s strategy. Your chosen LMS should contribute to the long-term success of the organization, not just address short-term needs. To ensure strategic alignment you should be able to answer the following questions:

If you can’t answer these questions then you need to revisit your business case.

 

2. Get an Executive Sponsor

If you don’t have an executive sponsor, get one! Ideally you should have identified your executive sponsor in your business case, but it’s never too late to have the support of a senior voice. An executive sponsor can help bring teams from different departments together (such as L&D, IT and Legal), get budget approval and empower you to implement change.

The sponsor doesn’t have to be an HR or Learning Executive, in fact it can often be advantageous to have a sponsor from an area such as Finance or Legal. These departments will already have a remit that includes compliance and so they make good partners for an LMS implementation initiative.

Take every opportunity to publicize this executive support in both public communications and senior management updates.

 

3. Define your Business Requirements

Unclear objectives, vague requirements and poorly defined success metrics are often contributing factors in failed LMS implementations.

 

4. Create a Team

Plan ahead to make sure you have resources available to work on the implementation. An enterprise LMS has multiple functionalities and is not something designed to plug and play. It requires an ongoing investment from your people as they get familiar with the functionalities and process changes.

 

5. Implementation Plan

Ensure you have a robust plan that contains all the key steps of an implementation process:

 

 

 

 

6. Training

Do not underestimate the value of time spent on formal training and informal practice. After training your system administrators should be able to engage in detailed conversations with the vendor and even challenge them with questions. This is a key differentiator for companies that report a greater ROI. You can enable your own success by:

 

7. Change Management

Changing can be scary. Many successful technical implementations fail because organizations do not prepare people for the changes. While a new LMS might be exciting to the project team some people are intimidated by new technologies and processes. We also recommend that you:

 

8. Continue to leverage the LMS

It is really important to maintain the buzz around the LMS after the implementation is completed. Most people will log in once. Your aim is to keep them logging in time and again. Some strategies that have been successful are:

 

Did you like this blog post? Then you might also be interested in our webinar recording on Best Practices for a Successful LMS Implementation.

 

Contributor

Louise Quinn
Head of Global Professional Services, NetDimensions

Louise is the Head of Global Professional Services, leading a team of consulting, technical & implementation professionals across Europe, America & Asia Pacific. Louise has experience across a range of industries including finance, life sciences & automotive and is passionate about the application of technology to business. In her spare time she loves eating good food, reading Jane Austen & travelling the world.