Work, Learn, Play

The consumerization of process

There is a great deal of talk about the consumerization of IT.

BYOD (Bring Your Own Device) policies, transitions to SaaS (Software as a Service) suppliers, private and public cloud infrastructure investments, etc.

However, there hasn’t been a lot of headline news about the consumerization of company processes. But it’s happening and it goes hand in hand with the system and hardware changes.

People expect not only to be able to use their own tools at work but also to be allowed to use company systems the same way they dip in and out of made-for-consumer systems and services.

This means, among other things, that companies have to rethink some of their top-down service delivery models and invest more in self-service models or at least in better employee-access models.

One of the knowledge management gurus at Green Chameleon posted a blog piece on just this issue in relation to employee engagement around employee generated content or EGC (as opposed to the retail world’s UGC acronym — User Generated Content).

You can find the blog piece here.

It’s worth reading.