Support Services
Welcome to the NetDimensions® Support Center.
Currently, information is organized into several distinct sites that address different
support needs for different communities using NetDimensions solutions.
Designated support contacts within your organization should have received log-in information to the sites below as a part of your initial support package, but if you need additional information regarding access to any of these sites, please contact support@netdimensions.com with your query.
Consolidation of this information to provide integrated access is in process and will be provided at a later date.
- Case Management
- The issue management environment allows bugs, questions, and enhancement requests to be entered and tracked for your organization.
- Knowledge-based Wiki
- This Wiki is where all of the up-to-date documentation, presentations, training info, best practices, FAQs, comments and other how-to information is kept. We are continually expanding this information, and it is worth checking back here periodically.
- NetDimensions Global Training
- NetDimensions now offers administrator training to anyone responsible for managing EKP in their organization. New clients can choose to get the jump-start course to quickly go through the basics of EKP administration. Current clients can also enroll in this type of training as a refresher course. Clients may also to choose to get more intensive training either in virtual classes or face-to-face classroom-based training.
- Alerts & Downloads
- From the Support site, you can view latest news from NetDimensions, download EKP upgrades, review FAQs and other documentation on EKP and participate in discussions with other clients and partners of ours. Also on the Support website are several forms that you may find useful. They include forms for changing your registered support contacts, and requests for testing courseware compatibility with EKP.
NOTE: NetDimensions is in the process of phasing out the "Alerts/Downloads" site as some of its content will be migrated to the knowledge-based wiki to centralize support resources in one place.
