“We like the easy accessibility using any device, as well as the opportunity to do just-in-time learning anywhere, anytime.”

- Patricia Kleinfeldt, Director, Quality and Education Services

Always Smarter on the Roadside

With NetDimensions Talent Suite, AAA is able to offer staff in more than 1,100 member clubs a personalized learning experience. This alliance will help millions of people on the move.

This case study is about the new approach AAA and NetDimensions have taken together to deliver a North American wide learning program. NetDimensions provides a flexible platform that is instrumental for the AAA strategy to move towards more advanced and efficient learning.

AAA is a federation of affiliated motor clubs with more than 1,100 offices in the U.S. and Canada. It offers personal service through its network of more than 40,000 full-time employees. NetDimensions Learning is the solution that has potential to help AAA educate their employees in hundreds of offices, in a highly customizable way.

The AAA clubs use the Learning Management System for delivering extremely important training. As an example, Roadside Safety is one of the lifesaving courses offered to the clubs: A roadside emergency, whether it's an accident, flat tire or breakdown, always means stopping very close to the traffic. In this case, a bad situation can quickly become worse, if extreme caution and safety procedures are not applied especially when standing on a busy street or freeway with heavy traffic.

With NetDimensions Talent Suite, AAA is able to offer the staff working in its numerous member clubs a contemporary, efficient and personalized learning experience. This alliance will help millions of people on the move: the AAA customers will discover even smoother, safer and knowledgeable service when they are in contact with their roadside assistance.

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