Learning and Performance in Retail

Employees in the retail industry directly influence a company's profitability through their product knowledge and level of customer service. When employees are trained effectively, their selling skills, individual performance management and customer service orientation all contribute to increased sales and service.  Retail training supports an employee’s skills achievement, engagement, development and retention, which directly links to improved store performance.

NetDimensions Learning helps retail and consumer goods companies deliver e learning content and manage employee training. Developing multilevel training programs play a key role in offering product, sales and safety training to all employees and ensuring performance and knowledge consistency especially throughout geographically disbursed retail stores.

Retail companies can benefit from capabilities that enables them to:

• Recruit and retain competent retail staff through assessments and training
• Train local, regional or global staff with one centralized system
• Assess and review individual sales performance
• Audit and measure the effectiveness of training
• Link to other enterprise systems

Train retail staff to:

• Gain product knowledge on the newest products
• Gain new skills – product delivery, sales, safety, compliance, leadership, and personal productivity
• Complete merchandise planning – concepts and techniques
• Provide a standardized level of service to gain the highest level of customer satisfaction
• Maintain brand consistency in the delivery of product knowledge