How a pharmaceutical market leader used NetDimensions to eliminate compliance risk

Keeping workforces compliant with legislation is a major challenge in the pharmaceutical industry – and failing to do so can be extremely risky. With a seamless integration of NetDimensions technology, one market leader’s L&D team ensured they could face compliance risk and meet the demands of regulators such as FDA and EMA.

The ability to manage compliance risk is expected to become more crucial than ever in the pharmaceutical and life sciences sector by 2020 [1].

Businesses need to protect themselves from the heavy costs of non-compliance. A culture of quality is crucial to reducing and eliminating exposure to risks including financial penalties, rescinded regulatory approvals and reputational damage.

Demystifying the process of complying with 21 CFR Part 11

There’s been a lack of clarity around what’s needed to comply with 21 CFR Part 11, the US Food and Drug Administration’s regulations for inspecting electronic training records held by organizations.

Implementing electronic signatures and being able to clearly audit their use has often been a considerable challenge for businesses in the life sciences and pharma sectors.

This is an essential requirement for companies in these sectors looking to comply with the FDA’S CFR regulations. In-depth and rigorous auditing is increasingly sought-after by organizations in other sectors too, such as healthcare.

A photo of a person sitting at a laptop holding a bottle of manufactured pharma drugs as an illustration of the pharma 21 CFR Part 11 regulation

Should you choose a cloud-based LMS or on-premise LMS?

With today’s learners tending to upskill on the go, a mobile LMS is all the rage in the consumer marketplace. Different kinds of Learning Management Systems offer different features and flexibility, and the pros and cons of in-house and cloud-based systems depend on the unique requirements of your organization, such as its security needs. Picking the best solution is a case of considering a wide range of factors, so here are a few questions to ask.

NetDimensions Talent Suite is a secure, cloud-based LMS

Analytics — The First Pass

Vendor AnalyticsLast year a group of executives at one of our big company clients decided to take a hard look at efficiency and outcome issues around learning.

Having to deal with a variety of use cases, end-user groups and training providers, not to mention the complications of operating in more than 50 countries and 18 languages, the executives saw their immediate task as getting on top of the data.

To this end, they put the following into effect:

  1. All courses, seminars and training events now end with a mandatory, standardized evaluation comprised of five questions, the first being the by-now-classic Net Promoter Score (“NPS” or the number of raving fans minus the number of complainers divided by the total number of responses multiplied by 100, this process yielding a number somewhere between minus and plus 100 – big positive numbers are good). The NPS question is followed by simple, sensible questions on each training program’s relevance by job role and topic, quality and effect.
  2. Individual employee progress is now measured the same way and on the same scale for all training.
  3. Costs are standardized on a per-employee basis and resolved to a base currency.