Learning “On the Move” – Key Strategies for a Mobile Learning Program

The mobile devices in our pockets have officially taken over. As of October 2014, there are now more mobile devices than people. Mobile devices have now become the primary internet device for many web users. In fact, the 2015 Internet Trends Report found U.S. web users turn to their mobile device for almost 3 hours of internet time each day.

As usage becomes ubiquitous, we expect these devices to never be out of reach. They have also become an effective learning tool. Hence, the rise of learning now being pushed to the mobile experience.

Just like we learned that taking a classroom experience and putting it online does not make an effective web based training or online learning experience – neither will simply scaling down existing content so it fits on a smaller screen.

Learning Solutions Magazine said it best:

“Being able to view eLearning content on a smartphone doesn’t make it mLearning in just the same way that throwing slides meant for use in instructor-led training onto a web page doesn’t make them eLearning. Redesign is always the best option.”

An effective, strategic mobile learning or performance support program requires new thinking and new approaches. Here are three strategies we have learned building mobile programs for NetDimensions’ clients.

 

Mobile Learning – The 6 C’s of Innovation

It’s been almost a year since we made available our new on-demand mobile learning native application for iPad and Android tablets on the AppStore and Google Play. It’s called NetDimensions Talent Slate and I think it provides a fresh an innovative approach to how our clients are approaching mobile learning. Of course, the market will tell us at the end if we have been right or not.

screen-slate

What I can say though is that for some time now we have been thinking very hard about what mobile means to learning, employee enablement, and talent development. And allow me to concentrate on tablets here. Because with the advent of the iPad, never before have we experienced a single device on which we can check email, browse the internet, deliver a presentation, do our expense report, read a book, listen to music, watch a movie, play a game, place a video call, and share with our kids. All on the same device.

So, although some describe mobile learning as yet another “channel” or another “modality” of learning, I disagree. I think mobile learning is a paradigm shift, similar to what e-learning was for classroom training. And tablets are the forefront of this paradigm shift.

Nevertheless, most of the early efforts we have been witnessing in mobile learning were all about trying to get e-learning to work on mobile devices. Hence the prevailing question: “how can I get my flash courses to run on the iPad?” I argue that this is not even the right question to ask now, is it? If mobile learning is a paradigm shift, it requires a new wave of innovation for designing, delivering, and tracking learning.

Some of the things we have been working on (and we are still working on) when it comes to our approach on innovating on tablets are:

  1. Cruising – navigating on a tablet is not the same as navigating on a PC or a laptop. NetDimensions Talent Slate features an intuitive navigation concept based on federated search.
  2. Context – context in learning has always been important, but never so much as in mobile learning. My job role and task at hand, my geo location, who (and what) is around me, what I have been doing, the type of device I am using, all provide context that can be extremely relevant to my learning experience.
  3. Connectivity – can it be taken for granted? Is connectivity really ubiquitous globally? We have made NetDimensions Talent Slate operate both online and offline with smart synchronization logic when internet connectivity is available.
  4. Collaboration – a mobile device is used to communicate, so there is the expectation that the application will allow me to locate and connect to other users, share own-generated content, and contribute to the overall knowledge base.
  5. Co-operation – the ability to easily integrate and play well with other systems in the mobile ecosystem is now an even more obvious requirement. Interfaces like the TinCan API will help systems & content speak to each other so that organizations can collect all the learning experiences of their users from across multiple systems into one place.
  6. Content – This will require a different instructional design approach, more tailored to the mobile user and taking better advantage of the unique affordances a mobile device like a tablet offers to users. If we can’t get interactivity or personalized content nuggets on a tablet, where else will we get it?

We have a long way to go still, but now is the time of innovation in the industry, innovation both from technology and content providers and from organizations deploying mobile learning solutions.

And in closing, here’s a product briefing report from the Brandon Hall Group  about NetDimensions Talent Slate.

The consumerization of process

There is a great deal of talk about the consumerization of IT.

BYOD (Bring Your Own Device) policies, transitions to SaaS (Software as a Service) suppliers, private and public cloud infrastructure investments, etc.

However, there hasn’t been a lot of headline news about the consumerization of company processes. But it’s happening and it goes hand in hand with the system and hardware changes.

People expect not only to be able to use their own tools at work but also to be allowed to use company systems the same way they dip in and out of made-for-consumer systems and services.

This means, among other things, that companies have to rethink some of their top-down service delivery models and invest more in self-service models or at least in better employee-access models.

One of the knowledge management gurus at Green Chameleon posted a blog piece on just this issue in relation to employee engagement around employee generated content or EGC (as opposed to the retail world’s UGC acronym — User Generated Content).

You can find the blog piece here.

It’s worth reading.

Five Lessons in Mobile Learning

Last week I attended mLearnCon 2011 in San Jose, CA.  mLearnCon is a growing and dynamic event by the eLearning Guild that’s focused on Mobile Learning with a mixed audience of technologists, educators, analysts, corporate L&D professionals, training & courseware providers, and technology vendors (typically for authoring tools, mobile delivery platforms, LCMSs, and LMSs).  This year some really good points came up that reinforce what we have learned the hard way via our own (and our clients’) experiences in implementing mobile learning.  I felt it might be worth recapping here.

  1. What is mLearning? It might sound surprising that there is no clear commonly agreed upon definition of Mobile Learning.  Does it include learning on laptops or not?  Does it imply Internet connectivity?  Does it apply if the experience is not mobile per se?  Does it have to involve some level of collaboration among learners?  Personally, I am not surprised there is no single definition for all.  Because what is becoming clear is that Mobile Learning really means different things to different people (depending on objectives, needs, scope, constraints, resources, and more).Now, as a side note, if you ask me about what definition I feel closer to, I will choose something that approaches mobility from the learner’s point of view and not from a technological perspective; for example the definition in the MOBIlearn Guidelines report that considers mobile learning “… any sort of learning that happens when the learner is not at a fixed, predetermined location, or learning that happens when the learner takes advantage of the learning opportunities offered by mobile technology.”
  2. mLearning is not eLearning on a smartphone. Ok, everyone seems to agree that if you take eLearning and squeeze it to fit the dimensions and resolution of a mobile device is probably not the way to go. And we know enough now to avoid the early eLearning mistakes. Yes?  Right, so why are most conversations focusing on how to make Powerpoint flash content run on iPad?  Is this even the right approach?  On the other hand, what about all this eLearning content that has (finally & successfully) been developed?  Can we port it to mobile?  Should we? According to an excellent study by Bryan Chapman, the average cost of creating an hour of interactive eLearning is $18,500 which can rise to $50,000 with more advanced interactivity. So, how do you justify the ROI moving to mobile learning while protecting this eLearning investment? I think there is a real business challenge here.
  3. It’s the learner, stupid. Maybe it’s just me, but I am seeing that most conversations revolve around devices and platforms instead of the learner.  With mobile, we have an opportunity to design technologies and solutions that put the learner in the center of the learning experience.  An experience that includes content, activities, and people, along with the ability to access and administer all these in an intuitive, if not seamless, way.  The simplest way to do this is by meeting the learners where they are, whenever they need it, and with whatever approach is most effective for the particular situation.  We also have the know-how to do all that while addressing key business drivers like supporting an increasingly mobile workforce, improving on-the-job performance, increasing the impact of corporate L&D programs, and developing a new generation of talent.
  4. mLearning is an evolution, not a revolution. This is what our clients have really taught us.  You need to think big about mobile, but start small.  Take an objective, a program, a specific group mobile and work hard to make sure the undertaking is successful.  It’s always worth listening to your own audience to see what their needs and particular situations are, and hence what makes sense to go mobile.  And always link mobile learning to your overall learning and talent strategy, because that’s where the value lies.
  5. There is no silver bullet in mLearning. No matter what vendors say, there is no single solution for all.  We are dealing with such a diverse ecosystem of technologies and business situations that we need to be thinking along the lines of multiple solution approaches.  And, I would suggest let’s not take innovation out of the way we think about mLearning.  I think there are great things to achieve in front of us, so let’s not make the mistakes of the past.