Whether your organization is large or small, local or global, managing compliance training is no simple task. Bill Mastin, Senior VP of NetDimensions, spoke as a panelist on Talented Learning’s webinar, ‘Learn Proven Strategies to Simplify Compliance Training’, to shed light on how to avoid risk while easing the burden of compliance training.
Bill joined host John Leh, CEO and Lead Analyst of Talented Learning, as well as Al Cornish, VP and CLO of Norton Healthcare, to answer the big questions surrounding compliance training. We’ve shared some of the best answers below, and you can access the full recording of the session here.
Q: What are the biggest compliance challenges you face?
Bill: I think of it as falling into two categories. One is externally-facing challenges and the other is internally-facing challenges. With respect to geography, and the broader industries that it impacts, I tend to think of compliance as something that deals with catastrophic events, from the financial crash to loss of life, but it affects just about any organization that hires – which is everybody. Every organization has to comply with certain regulations. For instance, Target recently just had to pay $3.7 million to settle claims about their hiring practices, which reveals how the organization is actually performing. That is one of the external facing risks in compliance, and you have to manage that.
Regarding internally-facing, what I always see around learning management systems and platforms is that organizations rarely tend to put LMS in a Tier 1 when ranking the importance of their systems. Every conversation I’ve had about this, when we’ve gone into organizations and worked with them, is that they always think about email or the badge system that lets us into their offices – those are the Tier 1 applications that have to operate. Then you have an LMS that babysits at Tier five or six – until there’s an audit! At that moment, almost 100% of the time, they’ll then say it’s a Tier 1 application because they need to be able to show the auditing system the records.
So, there are two different types of challenges: those external challenges that you have in the market and how you work with the regulatory agencies, and then also the internal challenges you face within an organization.
Q: What is the typical compliance stakeholder’s network that you see deployed in organizations?
Bill: I think that the most successful model is an organization that already values compliance as a key role and responsibility, and they’ve got someone that’s a chief compliance officer who’s leading the charge.
We see a lot of operational units impacted if they fall outside of compliance. One example that comes to my mind is an organization that I worked with years ago that was a missile manufacturer. They didn’t have the ability to report down at the small team level to show which group was compliant and which wasn’t.
There was an unfortunate audit situation, and they had to shut down their plant costing them an estimated two million dollars a day in loss of revenue. It was a couple weeks before they were able to get back up and running. That was just because of a regulatory audit that occurred, so the entire C-suite needs to be focused on this, with a chief compliance officer – if that’s possible. That alignment should be pushed out through the entire organization, but the C-suite is held accountable in a lot of cases nowadays – and that should be on the top of their mind.
Q: What is the cheapest and most efficient way to source content? When do you build vs. when do you buy?
Bill: Organizations need to be flexible and agile in how they’re approaching this because it’s not a one-size-fits-all.
In the healthcare vertical, for example, we actually sell some healthcare content which is very specific to that industry. We also offer the content libraries that are coming from Eukleia around financial and regulatory content, and then we’ve got gomo, which is an eLearning authoring tool for building and delivering that content. A lot of organizations have built-in capabilities in the tool they use within their teams and it’s about finding that right balance of when to build and when to buy.
What I tend to see is that when you get outside those pure high consequence, highly-regulated environments, then those kinds of content libraries are not really there. In those instances, you have to get even more creative and either build yourself or find content that you can then take and modify. So it gets even more complicated when you get away from the more traditional highly-regulated organizations.
Q: What is the value in using technology to manage compliance?
Bill: We live in this world now where there’s hyper focus on consumer products. Ten or 15 years ago, the LMS market had the ability to operate in a certain way because people were just being introduced into these systems and they were what they were at that point. But now everybody has this expectation of apps like Instagram or Facebook, so ease of use and of access is absolutely key. You must consider what the constraint is that would hinder somebody getting to the content, especially when consumption of that content is what’s going to make them compliant. So you have to figure out how to remove any of those constraints and usability is one of those ways.
Where we see the next generation and evolution is really being able to correlate the actual learning … with the business impact, and that’s where you take a look at some of our partnerships, and our integration with, for example, Watershed‘s learning record store. You can use also use xAPI to connect learning business impact with individual learner experience.
Remember: You can access the entire webinar recording right here.
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