In today’s fast-paced global environment, companies are regularly challenged to adopt and respond to new business and compliance requirements, quicker than before. The learning technology landscape is evolving quickly and the role of the Learning Management System (LMS) is changing too. Most organizations who invest in learning technology and e-learning are using an LMS – more than 700 learning management system vendors compete in the marketplace. In this context, it can be overwhelming for organizations to find the learning solutions that best fit their needs.
In this two-part post, we will discuss why Learning & Development (L&D) managers are not satisfied with their learning technology (and more specifically with their LMS). We will also provide some best practices on what you should consider when you select an LMS.
According to the Brandon Hall Group’s Learning Technology 2017 study as much as 23% of organizations indicated that they were dissatisfied or very dissatisfied with their LMS. The dissatisfaction level is higher than with any other learning technologies.
The Brandon Hall Group has identified three main barriers to satisfaction with learning technology:
- 52.2% of organizations say the inability to integrate with multiple systems is a significant barrier to satisfaction with learning technology.
- 50.6% of organizations say poor user experience is a significant barrier.
- 39.7% of organizations say poor analytics capabilities is a significant barrier.
Inability to integrate with multiple systems
Most organizations want to have technology providers that can help them connect their LMS with multiple systems. According to the Brandon Hall Group’s “Focus on Integration 2017” study, 76.7% of surveyed organizations say that integration capabilities are essential or critical to their business processes.
So how important is it to integrate your LMS with the following systems?
Despite being seen as important or even critical by most organizations, there is not a lot of integration actually occurring. The platform most commonly integrated with the LMS is the Human Resource Information System (HRIS), and even then, only 37% of organizations say this integration exists.
Best practice ways to integrate your LMS
Pay attention to the following recommendations to make sure your LMS integrates with the systems that are critical to your business.
Key best practices for improving LMS integration
- Involve your IT department early in the process. The learning function needs to work hand in hand with the IT function when it comes to systems integration.
- Identify current and future system integration requirements. If you are replacing a system, look at the integrations you currently have to understand if they are all necessary. You should make sure your LMS integrates with the right systems.
- Define how often shared items need to be updated and establish whether your systems need to communicate in real-time.
- Define your target: what do you want to achieve with this integration? What is the business goal?
- Prioritize and document your requirements: What is deemed essential to have in order to support your business and what connections are simply “nice to have”?
- Avoid customizations when possible. If you decide to customize your LMS because it’s critical to your business, make sure your vendor will support these customizations when the time comes to upgrade your system.
- Understand your vendor’s experience with integrations. Make sure your vendor can integrate with any third-party systems via Application Programming Interfaces (APIs). For companies that operate in a highly regulated environment, it might also be important that the LMS integrates with non-typical HR systems. For instance, it might be critical for your LMS to integrate with your security or access control system, as was the case with NetDimensions client CERN, so only those who completed certain certifications can access certain areas of the building. Make sure your vendor has the flexibility and the API library to help you achieve this.
We hope you enjoyed part 1 of this blog series which outlines some of the different ways that L&D managers can improve their learning technology. Part 2 can be found here. You might also be interested in our “8 Best Practices for a Successful LMS Implementation” brief. Download it now.
If you’d like to speak to a NetDimensions LMS expert about the challenges your organization is facing, get in touch here.